Student Support Coordinator, Care and Resource Center

Indiana University Bloomington; Bloomington (IN); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account

Tuition subsidy for IU courses

Job summary

Indiana University Bloomington is seeking a Student Support Coordinator for the CARE AND RESOURCE CENTER (BL-CARE-IUBLA). The role provides front‑line support, coordinates behind-the-scenes operations, and ensures compassionate care for students navigating academic and personal challenges.

You will manage the front desk, calendars, and logistics for trainings and events, while handling confidential student records with discretion.

Qualifications

• High school diploma or equivalent required; related education/experience considered.
• Two years in an office, higher education, or related field preferred.
• Strong communication, organization, and confidentiality skills.

Responsibilities

• Answer front desk inquiries and assist students, staff, and partners.
• Maintain calendars, schedule meetings, and arrange logistics for events.
• Prepare documents, agendas, and Care Team materials.
• Coordinate scheduling for Care Coordinators and outreach activities.
• Maintain confidential student records and assist with data entry and reports.
• Manage office communications and support trainings and workshops.
• Support onboarding and teamwork through meetings and planning.

Skills

Front desk professionalism

Calendar management

Communication skills

Data entry & reporting

Customer service

Office software proficiency

Team coordination

Education

High school diploma or GED

Job description

CARE AND RESOURCE CENTER (BL-CARE-IUBLA)

The Office of Student Life is focused on building a strong foundation to ensure every student’s Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well‑being are our core mission.

The Student Care and Resource Center at Indiana University Bloomington provides coordinated support for students navigating academic, personal, and financial challenges. Located within the Indiana Memorial Union (IMU), the Center serves as a central hub for students seeking assistance and connection to campus resources that promote well‑being and success.

The Student Support Coordinator plays a key role in the daily functioning of the Center, offering consistent front‑line support and behind‑the‑scenes coordination that ensures students receive responsive and compassionate care.

Department Specific Responsibilities

• Manages front desk operations and responds to inquiries from students, staff, and campus partners with professionalism and care.
• Maintains calendars, schedules meetings, and coordinates logistics for appointments, trainings, and outreach events.
• Prepares and edits documents, correspondence, reports, presentations, and Care Team agendas.
• Manages scheduling for Care Coordinators, including outreach for missed appointments.
• Maintains confidential student records and supports data entry and reporting using case management systems and Microsoft Office tools.
• Monitors and responds to messages received through the office email and communication platforms.
• Coordinates logistics for trainings, workshops, and outreach programs including room reservations, materials, and attendee communication.
• Assists with marketing and promotional efforts such as printing and distributing materials.
• Maintains office supply inventory and ordering processes.
• Assists with onboarding new staff and trainees, including workspace and material preparation.
• Participates in team meetings and contributes to ongoing planning and operational efforts.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of student support initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross‑departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Schedules student appointments and provides directions, support, and information to students and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate hand‑outs, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student groups or departmental needs.
• May provide guidance to other Student Support Coordinators.

Education

Required

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• High school diploma or equivalent (such as HSED or GED)

Work Experience

Required

• 2 years in office environment, higher education, or related field

Skills

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Ability to be self‑directed and proactive with accomplishing assignments
• Ability to be flexible with shifting department priorities with little notice
• Ability to meet and work with all people
• Ability to problem‑solve

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Location: Indiana Memorial Union – Bloomington, Indiana

This is an in‑person position.

Compensation: $18.75 per hour.

Work schedule: Monday – Friday, 8:00 AM – 5:00 PM. Occasional evenings or weekends may be required for events or peak service periods.

Benefits for Full‑time Staff Employees

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU‑sponsored volunteer events
• Employee assistance program (EAP)

Career Level: Intermediate | FLSA: Nonexempt | Job Function: Student Services | Job Family: Student Support

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination, which includes contact information.