Student Services Coordinator

Jobtailor; Coral Gables (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is hiring in Coral Gables, FL for a Admissions & Records Coordinator. You will deliver exceptional service to applicants and families, manage the Admissions inboxes, and develop streamlined processes.

Lead a student assistant team, respond to escalations, and ensure accurate, confidential records within university systems. This role requires high school completion, with a bachelor’s degree preferred, and experience in student information environments and CRM systems.

Qualifications

• High school diploma required; bachelor’s preferred for related field.
• Experience in higher education or student records is advantageous.
• Ability to manage multiple tasks and maintain confidentiality.

Responsibilities

• Deliver a high-quality customer service experience to potential applicants, current applicants, and families.
• Manage the Admission and My Documents inboxes and respond to inquiries.
• Develop and implement improved operational processes and metrics.
• Manage, hire, train, and coach a team of student assistants providing customer service.
• Review and respond to escalated call and email issues.
• Load, index, review, and retain mail and documents; ensure secure records.

Skills

Customer service

Interpersonal skills

Detail orientation

Team supervision

Communication skills

Education

High school diploma

Bachelor’s degree in related field (preferred)

Tools

Slate

CRM Systems

Database Management

Job description

Deliver a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families
Manage the Admission and My Documents inboxes
Develop and implement improved operational processes, policies, and customer service metrics
Manage, hire, train, and coach a team of student assistants providing customer service
Establish efficient workflows that maximize efficiency and customer satisfaction
Review and respond to escalated call and email issues
Administer snippets for the Admission and My Documents inboxes, determine appropriate responses, and prioritize emails
Manage on-site mail operations, the My Documents Inbox, Batch Acquire, and Dynamic Forms
Handle retrieval, review, indexing, and retention of mail and submitted documents
Support the initial final high school transcript review process
Serve as a primary phone and email contact for student and parent questions about applications and records
Liaise with other University departments regarding student records
Load and index documents and files related to undergraduate student records
Ensure appropriate student-record checklists are satisfied
Maintain secure, confidential, accurate student records in University student information systems
Review and manage mismatched records in Slate, manage test scores, and process change requests
Generate queries and analyze results to troubleshoot data discrepancies
Ensure departmental goals align with organizational objectives and adhere to the approved budget

Requirements

• High school diploma
• Bachelor’s degree in a related field is preferred
• At least one (1) year of relevant work experience in higher education preferred
• Experience working in a Student Information System, database and/or CRM required
• Knowledge of records management concepts
• Strong attention to detail and ability to manage multiple projects and tasks simultaneously
• Ability to maintain effective interpersonal relationships
• Ability to effectively plan, delegate and/or supervise the work of others
• Strong customer service skills
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators
• Any relevant education, certifications and/or work experience may be considered

Core Competencies

Demonstrates expertise in customer service management, operational process improvement, and student records management within higher education. Proficient in utilizing Student Information Systems and maintaining accurate, confidential student records while ensuring compliance with organizational objectives.

Highest-signal resume keywords

• Customer Service Skills
• Student Information System Experience
• Records Management Knowledge
• Team Management and Supervision
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Operational Process Improvement
• Data Analysis
• Document Indexing
• Email Management
• Workflow Optimization

Soft Skills

• Interpersonal Relationship Management
• Effective Communication
• Project Management
• Delegation Skills

Industry Keywords

• Higher Education
• Student Records
• Confidentiality
• Customer Satisfaction Metrics

Tools & Technologies

• Slate
• CRM Systems
• Database Management