Shared Services Coordinator

Jobtailor; Elkton (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor, based in Elkton, MD, is seeking an Associate to support HR Shared Services. You will be the primary contact for associates, guiding standard HR processes and delivering timely, professional service. You will manage high-volume HR transactions and maintain accurate, confidential associate data.

The role collaborates with HR Partners, Payroll, Benefits, and Centers of Excellence, contributing to audits, reports, and data quality initiatives while driving process improvements.

Qualifications

• Bachelor’s degree in HR, business administration, or related field or equivalent experience.
• Minimum of 2 years of administrative, HR shared services, or operations experience.
• Experience with HR processes, systems, and associate data management.
• Experience with data entry, transaction processing, records administration, or customer support preferred.
• Experience using HRIS, case management, or other business systems preferred.
• HR certification (e.g., SHRM-CP, PHR, APHR) preferred.
• Strong attention to detail and data integrity.
• Excellent customer service and communication skills.
• Ability to follow procedures and manage multiple tasks.

Responsibilities

• Serve as primary point of contact for associates by responding to routine HR inquiries.
• Provide guidance on standard HR processes and deliver timely, professional service.
• Resolve inquiries using knowledge resources and established procedures.
• Execute high-volume HR transactions and associate data updates (transfers, leave changes, separations).
• Maintain accurate associate records with data quality, confidentiality, and retention compliance.
• Identify and resolve routine data discrepancies.
• Generate standard reports, support audits, and perform routine data validation.
• Assist in monitoring operational metrics related to HR operations.
• Collaborate with HRBP, Payroll, Benefits, and Centers of Excellence.
• Provide feedback on process challenges and support improvements.

Skills

HR Processes

Data Management

HRIS Experience

Customer Service

HR Certification

Education

Bachelor's degree in HR / Business Admin

Tools

HRIS

Case Management Systems

Job description

• Serve as a primary point of contact for associates by responding to routine HR inquiries
• Provide guidance on standard HR processes and deliver timely, professional, and consistent service
• Utilize knowledge resources and established procedures to resolve inquiries and escape complex issues
• Execute high-volume HR transactions and Associate data updates, including transfers, leave-related changes, and separations
• Maintain accurate Associate records and documentation while ensuring data quality, completeness, confidentiality, and retention compliance
• Identify and resolve routine data discrepancies when appropriate
• Generate standard reports, support audits, and perform routine data validation
• Assist in monitoring operational metrics related to HR operations
• Collaborate with HR Business Partners, Payroll, Benefits, and Centers of Excellence
• Provide feedback on process challenges and support approved process improvements

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; or an equivalent combination of education and experience
• Minimum of 2 years of administrative, HR shared services, or operations experience
• Demonstrated experience with HR processes, systems, and Associate data management
• Experience performing data entry, transaction processing, records administration, or customer support activities preferred
• Experience using HRIS, case management, or other business systems preferred
• HR certification (e.g., SHRM-CP, PHR, aPHR, or equivalent) preferred
• Foundational knowledge of HR processes, policies, and systems
• Strong attention to detail with a focus on accuracy and quality
• Ability to maintain confidentiality and ensure data integrity
• Strong customer service, communication, and interpersonal skills
• Ability to follow established procedures and standard operating practices
• Ability to prioritize work, manage multiple tasks, and meet service expectations
• Ability to identify issues and elevate appropriately

Core Competencies

Demonstrates expertise in HR processes, systems, and Associate data management, ensuring data integrity and confidentiality while providing exceptional customer service. Proficient in executing high-volume HR transactions and maintaining accurate records in compliance with established procedures.

Highest-signal resume keywords

• HR Processes
• Data Management
• HRIS Experience
• Customer Service
• HR Certification

ATS Optimization Keywords

Hard Skills

• Data Entry
• Transaction Processing
• Records Administration
• Data Validation
• Report Generation

Soft Skills

• Attention to Detail
• Communication Skills
• Interpersonal Skills
• Problem-Solving
• Time Management

Certifications & Qualifications

• SHRM-CP
• PHR
• APHR

Industry Keywords

• HR Shared Services
• Operational Metrics
• Confidentiality
• Data Quality
• Process Improvement

Tools & Technologies

• HRIS
• Case Management Systems