Customer Service Representative

Jobtailor; Madison (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

Jobtailor seeks a detail‑oriented administrative assistant to manage subscriptions, support internal and external customers, and handle records and reporting. You will troubleshoot issues, answer fiscal questions, and ensure timely, accurate processing of transactions and funding codes.

The role emphasizes strong communication with diverse audiences, prioritization of multiple tasks, and the ability to develop new business opportunities within libraries, scholarly societies, and related networks.

Qualifications

• Attention to detail and strong organizational skills.
• Ability to communicate effectively with diverse audiences.
• Able to prioritize multiple tasks and meet deadlines.
• Bachelor's degree preferred.
• Background check may be required.
• References may be contacted regarding misconduct, including sexual violence/harassment.
• Cover letter and resume required for application.

Responsibilities

• Draft basic communications and reports and maintain varied records.
• Troubleshoot and resolve issues in a timely and professional manner.
• Provide customer service to internal and external customers.
• Answer questions for libraries, subscription agents, scholarly societies, and other audiences.
• Audit or reconcile purchase documents with payments.
• Audit or process transactions and assign funding codes per rules.
• Answer general fiscal questions based on set materials and standards.
• Manage current subscriptions and develop new business opportunities.

Skills

Attention To Detail

Organizational Skills

Effective Communication

Customer Service

Task Prioritization

Education

Bachelor's degree preferred

Tools

Report Drafting

Issue Troubleshooting

Transaction Auditing

Document Reconciliation

Funding Code Assignment

Job description

• Draft basic communications and reports and maintain varied records for administrative support
• Troubleshoot and resolve issues in a timely and professional manner
• Provide customer service to internal and external customers
• Answer questions for libraries, subscription agents, scholarly societies, and other audiences
• Audit or reconcile purchase documents with payments
• Audit or process transactions and assign funding codes according to established rules and policies
• Answer general fiscal questions and provide information based on set materials and standards
• Manage current subscriptions and develop new business opportunities

Requirements

• Demonstrated record of attention to detail and organizational skills
• Demonstrated ability to communicate effectively and work cooperatively with a wide variety of audiences
• Demonstrated record of effectively prioritizing multiple tasks and accomplishing all in an accurate and timely manner
• Bachelor's degree preferred
• Employment may require a criminal background check
• References may be required to answer questions regarding misconduct, including sexual violence and sexual harassment
• Cover letter and resume required for application

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing subscriptions and providing customer service. Effectively communicates with diverse audiences and prioritizes multiple tasks to ensure timely and accurate completion of administrative support functions.

Highest-signal resume keywords

• Attention To Detail
• Organizational Skills
• Effective Communication
• Customer Service
• Task Prioritization

ATS Optimization Keywords

Hard Skills

• Report Drafting
• Issue Troubleshooting
• Transaction Auditing
• Document Reconciliation
• Funding Code Assignment

Soft Skills

• Cooperative Work
• Professionalism

Certifications & Qualifications

• Bachelor's Degree Preferred
• Criminal Background Check

Industry Keywords

• Customer Service
• Subscription Management
• Fiscal Questions
• Administrative Support