Student Services Call Center Specialist

The Chronicle Of Higher Education, Inc.; Lake Saint Louis (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

St. Charles Community College in Missouri is seeking a full-time Service Center Representative for the Student Services Department. The role is the first point of contact for incoming calls, providing accurate information and directing callers to the right departments.

The ideal candidate will have excellent communication skills and a customer-focused attitude. Responsibilities include maintaining the directory, resolving inquiries when possible, handling confidentiality, and supporting

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.

Responsibilities

• Answer the college's main phone number promptly and professionally.
• Provide general information about admissions, programs, events, and services.
• Direct calls to the appropriate departments or individuals based on caller needs.
• Maintain an up-to-date directory of college departments, services, and staff.
• Handle inquiries and resolve issues when possible, escalating complex issues to the appropriate department.
• Keep accurate records of calls, including the nature of the inquiry and any actions taken.
• Assist with other administrative tasks, such as managing the reception area and supporting other departments.
• Maintain a high level of confidentiality regarding student and staff information.
• Continuously improve knowledge of college programs, policies, and procedures to provide accurate and helpful information.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High school diploma

Some college coursework

Job description

St. Charles Community College in Missouri is seeking a full-time Service Center Representative for the Student Services Department. The role is the first point of contact for incoming calls, providing accurate information and directing callers to the right departments.

The ideal candidate will have excellent communication skills and a customer-focused attitude. Responsibilities include maintaining the directory, resolving inquiries when possible, handling confidentiality, and supporting