Enrollment Services Specialist

St. Charles Community College; Lake Saint Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Charles Community College in Missouri is seeking a customer-focused admissions and records coordinator to support future, new, and returning students.

The role handles admission processing, onboarding, registration navigation, and academic records information, ensuring accurate and timely service. You will process documents, advise students on portal use, course planning tools, and schedules, and assist with office operations and reporting.

Qualifications

• High school diploma or GED required; data entry experience preferred.
• Strong written and verbal communication skills.
• Ability to learn campus software quickly.
• Customer service experience in campus setting preferred.

Responsibilities

• Provide direct service to students with admission processing and related tasks.
• Process inbound admission documents for full admission.
• Assist with course registration navigation and student records.
• Support campus stakeholders and adapt to various communication modes.
• Assist with division programs and state/institutional reporting.
• Contribute to archival of student records and office organization.
• Support events and other duties as needed.

Skills

Customer service

Data entry

Communication skills

Professionalism

Education

High school diploma or GED

Tools

Student information system (SIS)

MS Office

Email/phone tools

Job description

Founded in 1986, St. Charles Community College (SCC) has areputation as one of the best two-year colleges in the state ofMissouri. SCC's service area includes a six-county region with apopulation exceeding 540,000. SCC's main campus, located inCottleville, has won architectural awards for its innovative,contemporary design. The college's Dardenne Creek Campus featuresthe Center for Healthy Living and the Field to Table Institute. TheInnovation West Campus located in Wentzville features the RegionalWorkforce Innovation Center. With a focus on innovation, St.Charles Community College is a leader in delivering high-qualityeducation in a state-of-the-art learning environment. The successof SCC is rooted in the mission of serving the community by"focusing on academic excellence, student success, workforceadvancement, and life-long learning within a global society."

SUMMARY

This position provides direct services to future, new, current andreturning students in a face to face, phone and electronicenvironment. This position provides services to all students in theareas of; admission processing, on boarding, registrationnavigation and processing, and academic records information. Thisposition processes all documents associated with admission to thecollege, registration for course work, in bound entrance testscores, transcripts, course schedule adjustments, student statuschanges, and allied health program test registration. This positionprovides optimal service to students and to stakeholders in anefficient and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direct service to students providing assistance withall aspects of the admission process, including but not limited toprocessing transcripts, test scores, and residence issues.Interpret student file information and informs students of missingadmissions documents, how transcript and test score informationdetermines placement or the need for assessment, and the next stepsto complete admission toward course enrollment.
• Process all inbound admission documents necessary for a studentto be fully admitted to the college.
• Provide direct service to all students by providing concise andaccurate information regarding all aspects of course registrationnavigation including but not limited to portal sign on, use ofstudent course planning tools, self-service degree audits andprogress monitoring, and actual course registration andmodification (drop/add, schedule changes, withdrawals, etc.).
• Provide optimal services to students and campus stakeholdersregardless of the mode of communication.
• Responsible for archiving student records, ordering andmaintaining general office supplies and equipment, sorting inboundmail, creating fliers for tabletop displays, organizing andmaintaining display rack materials, maintaining accurate knowledgeof current college programs and policies/procedures and technologynavigation.
• Assist with the planning and implementation of division wideprograms and functions.
• Assist with State and Institutional reporting.
• Assist with the revision of the division proceduresmanual.
• Assist with other duties and events as needed.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, anindividual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative ofthe knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) is required.Minimum one-year relevant full time experience with preference tothree years' experience in a college education setting, or directservice environment. Data entry and the ability to learn customizedprograms quickly. Customer service and general office experiencerequired. Must be friendly, demonstrate a high level ofprofessionalism in the work environment, and be an excellentcommunicator (in both written and spoken modes).

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, shortcorrespondence, and memos. Ability to write simple correspondence.Ability to effectively present information one-on-one, in a highdemand environment, and small group situations to customers,clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units ofmeasure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw andinterpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry outinstructions furnished in written, verbal, or diagram form. Abilityto deal with problems involving several concrete variables instandardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions. While performing the duties of this job, the employee is regularlyrequired to talk or hear. The employee frequently is required tosit; use hands to finger, handle, or feel; and reach with hands andarms. The employee is occasionally required to stand, walk; andstoop, kneel, crouch, or crawl. The employee must occasionally liftand/or move up to 10 pounds. Specific vision abilities required bythis job include close vision, distance vision, color vision,peripheral vision, depth perception, and ability to adjustfocus.

WORK ENVIRONMENT

The work environment characteristicsdescribed here are representative of those an employee encounterswhile performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions. The noise level in the work environment is usually moderate.Occasional evening and weekend work.

**Will be subject to a criminal background check.

St Charles Community College is an Equal Opportunity Employer