Service Center Representative - Part-time - 75181

The Chronicle Of Higher Education, Inc.

Dardenne Prairie (MO)

On-site

USD 16,531 - 23,419

Part time

14 days+

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Job summary

St. Charles Community College is seeking a Part-Time Service Center Representative for its Dardenne Creek Campus. The ideal candidate will serve as the first point of contact, welcoming students and guests while providing information about college programs and services. Responsibilities include answering questions, assisting with appointments, answering calls, and maintaining records. A high school diploma is required along with excellent communication and organizational skills. Previous customer service experience is preferred. Position offers a dynamic work environment within an educational setting.

Qualifications

Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask, work independently, and manage time effectively.

Responsibilities

Answer general questions about programs at DCC.
Provide event and campus information.
Assist students with scheduling appointments.
Answer incoming calls and log messages.
Maintain adequate supply of information regarding programs.
Assist with administrative tasks and maintain confidentiality.
Update student information and log visitor details.
Assist with campus events.

Skills

Excellent communication skills

Strong organizational skills

Ability to multitask

Attention to detail

Education

High school diploma or equivalent

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two‑year colleges in the state of Missouri. SCC's service area includes a six‑county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state‑of‑the‑art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life‑long learning within a global society."

Position Summary

The Part‑Time Service Center Representative (SCR) is the first point of contact for St. Charles Community College's Dardenne Creek Campus (DCC). The SCR will warmly welcome students, prospective students, tour groups, staff, and guests. The ideal candidate will have excellent communication skills and a student‑focused attitude.

Essential Duties and Responsibilities

Answer general questions about the programs at DCC: nursing, allied health, agriculture, culinary, and health occupations programs.
Provide event information and general campus information regarding hours of operation, college website access, and other activities.
Assist students or visitors with scheduling appointments with the Allied Health Academic Advisors and Pathway Navigator.
Answer incoming calls professionally and promptly. Direct calls to the appropriate area or staff member. Log and take accurate messages.
Maintain an adequate supply of information or other publications regarding college programs and services.
Assist with other administrative tasks, such as responding to allied health emails, maintaining a tour schedule, managing the reception area, and proctoring exams as needed.
Must maintain a high level of confidentiality regarding student and staff information.
Update student information, log visitor details, and maintain accurate records.
Assist with campus events as needed.

Minimum Education and/or Experience