Enrollment Services Specialist

St. Charles Community College; Cottleville (MO); On-site; USD 32,000 - 48,000; Full time

Job summary

St. Charles Community College (SCC) seeks an Admissions/Student Services assistant to serve future, new, current and returning students in person, by phone, and electronically.

The role includes processing admission documents, onboarding, registration navigation, and maintaining academic records with efficiency and accuracy. The position emphasizes excellent communication, data entry, and strong customer service in a college setting, with responsibilities across admissions and related student

Qualifications

• High school diploma or GED required.
• Minimum one year relevant full-time experience in a college education setting or direct service environment.
• Data entry and the ability to learn customized programs quickly.
• Customer service and general office experience required.
• Excellent communicator in written and spoken modes.

Responsibilities

• Provide direct service to students with admission, onboarding, and registration questions.
• Process inbound admission documents for full admission to the college.
• Guide students through course registration, including portal use and planning tools.
• Maintain accurate knowledge of college programs, policies, and procedures.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

1+ year college environment experience

Tools

Microsoft Office

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. The Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high-quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

SUMMARY

This position provides direct services to future, new, current and returning students in a face to face, phone and electronic environment. This position provides services to all students in the areas of; admission processing, on boarding, registration navigation and processing, and academic records information. This position processes all documents associated with admission to the college, registration for course work, in bound entrance test scores, transcripts, course schedule adjustments, student status changes, and allied health program test registration. This position provides optimal service to students and to stakeholders in an efficient and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provide direct service to students providing assistance with all aspects of the admission process, including but not limited to processing transcripts, test scores, and residence issues. Interpret student file information and informs students of missing admissions documents, how transcript and test score information determines placement or the need for assessment, and the next steps to complete admission toward course enrollment.
• Process all inbound admission documents necessary for a student to be fully admitted to the college.
• Provide direct service to all students by providing concise and accurate information regarding all aspects of course registration navigation including but not limited to portal sign on, use of student course planning tools, self-service degree audits and progress monitoring, and actual course registration and modification (drop/add, schedule changes, withdrawals, etc.).
• Provide optimal services to students and campus stakeholders regardless of the mode of communication.
• Responsible for archiving student records, ordering and maintaining general office supplies and equipment, sorting inbound mail, creating fliers for tabletop displays, organizing and maintaining display rack materials, maintaining accurate knowledge of current college programs and policies/procedures and technology navigation.
• Assist with the planning and implementation of division wide programs and functions.
• Assist with State and Institutional reporting.
• Assist with the revision of the division procedures manual.
• Assist with other duties and events as needed.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) is required. Minimum one-year relevant full time experience with preference to three years' experience in a college education setting, or direct service environment. Data entry and the ability to learn customized programs quickly. Customer service and general office experience required. Must be friendly, demonstrate a high level of professionalism in the work environment, and be an excellent communicator (in both written and spoken modes).

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one, in a high demand environment, and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Occasional evening and weekend work.

Will be subject to a criminal background check.

St Charles Community College is an Equal Opportunity Employer