Service Center Representative - Part-time - 75181

St. Charles Community College; Cottleville (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

A community college in Missouri seeks a Part-Time Service Center Representative to welcome students and visitors at the Dardenne Creek Campus. The role involves providing information about programs, assisting with appointments, and handling inquiries. Ideal candidates have excellent communication skills and strong organizational abilities. A high school diploma is required, along with a preference for previous customer service experience. This position supports the college's commitment to student success and community engagement.

Qualifications

• Must possess excellent verbal and written communication skills.
• Strong organizational skills and attention to detail are required.
• Ability to multitask, work independently, and manage time effectively.
• Ability to multitask, work independently, and manage time effectively.

Responsibilities

• Welcome students, prospective students, and guests warmly.
• Answer general questions about college programs.
• Provide information and assist with appointment scheduling.
• Answer calls professionally; direct calls and log messages.
• Maintain information publications and other materials about college programs and services.
• Assist with emails, tour schedule, reception area, and proctoring exams as needed.
• Maintain confidentiality of student and staff information.
• Update student information and log visitor details.
• Assist with campus events as needed.

Skills

Excellent communication skills

Strong organizational skills

Ability to multitask

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

POSITION SUMMARY:

The Part-Time Service Center Representative (SCR) is the first point of contact for St. Charles Community College's Dardenne Creek Campus (DCC). The SCR will warmly welcome students, prospective students, tour groups, staff, and guests. The ideal candidate will have excellent communication skills and a student-focused attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer general questions about the programs at DCC: nursing, allied health, agriculture, culinary, and health occupations programs.
• Provides event information and general campus information regarding hours of operation, college website access, and other activities.
• Assist students or visitors with scheduling appointments with the Allied Health Academic Advisors and Pathway Navigator.
• Answers incoming calls professionally and promptly. Directs calls to the appropriate area or staff member. Logs and takes accurate messages.
• Maintains an adequate supply of information or other publications regarding college programs and services.
• Assists with other administrative tasks, such as responding to allied health emails, maintaining a tour schedule, managing the reception area, and proctoring exams as needed.
• Must maintain a high level of confidentiality regarding student and staff information.
• Updates student information, logs visitor details, and maintains accurate records.
• Assists with campus events as needed.

MINIMUM EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, work independently, and manage time effectively.

PREFERRED EXPERIENCE:

• Previous experience in customer service, or administrative role is desirable.
• Some college coursework
• Experience in an educational setting is a plus.

St. Charles Community College is an Equal Opportunity Employer.