Enrollment Services Assistant - 77376

St. Charles Community College; Lake Saint Louis (MO); On-site; USD 32,000 - 40,000; Full time

Job summary

St. Charles Community College is seeking a full-time Enrollment Services Assistant to provide a customer-service oriented atmosphere for current and prospective students via email, phone, or in-person interactions, assisting with registration, financial aid, and general college questions.

The role supports the Student Services Division with essential administrative duties, data entry, records maintenance, and communication across campuses; some evenings or weekends and travel may be required.

Qualifications

• High school diploma or GED required.
• Minimum one year of relevant full-time experience.
• Data entry and ability to learn customized programs quickly.
• Customer service and general office experience required.
• Friendly, professional and strong interpersonal and listening skills.

Responsibilities

• Provide information to current and prospective students about the college, assessment, registration, FAFSA, financial aid and other Student Services areas.
• Answer incoming calls for Enrollment Services, retrieve voicemails and return calls.
• Assist with outbound student calls regarding enrollment issues.
• Monitor the department email and respond to messages.
• Add and drop classes (Express Registration).
• Assist students with computer usage; maintain computers and office machines.
• Enter data such as transcripts, test scores and demographics.
• Track data and prepare reports; maintain student records and archives.
• Scan, print and mail departmental correspondence; sort and route mail.
• Order publications and monitor display racks.
• Assist with filing, photocopying, scanning and other tasks.
• Download admissions applications daily; download ACT scores and MOSIS monthly.
• Gather and update information for IR and related offices.
• Order and maintain supplies; create and maintain databases.
• Assist with processing of financial aid applications during peak times.
• Schedules may include evenings or weekends and some travel between campuses.

Skills

Customer service

Data entry

Interpersonal skills

Office administration

Education

High school diploma or GED

Tools

MOSIS

Job description

Founded in 1986, St. Charles Community College (SCC) has areputation as one of the best two-year colleges in the state ofMissouri. SCC's service area includes a six-county region with apopulation exceeding 540,000. SCC's main campus, located inCottleville, has won architectural awards for its innovative,contemporary design. The college's Dardenne Creek Campus featuresthe Center for Healthy Living and the Field to Table Institute.Opening Fall 2025, the Innovation West Campus located in Wentzvillefeatures the Regional Workforce Innovation Center. With a focus oninnovation, St. Charles Community College is a leader in deliveringhigh-quality education in a state-of-the-art learning environment.The success of SCC is rooted in the mission of serving thecommunity by "focusing on academic excellence, student success,workforce advancement, and life-long learning within a globalsociety".

St. Charles Community College seeks a full-time EnrollmentServices Assistant to promotes a customer service-orientedatmosphere by addressing current and prospective students'inquiries (via email, phone, or in-person) in an effective andtimely manner; and by serving as a resource to students duringtheir enrollment at SCC. These resources include, but not limitedto, registration, financial aid assistance and general collegequestions. Performs various administrative duties essential to theoperation of the Student Services Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides current and prospective students with generalinformation about the college, assessment, registration, FAFSA,financial aid and other areas of Student Services.
• Answers incoming calls for Enrollment Services. Retrieves voicemail messages and returns phone calls.
• Assists with outbound student calls regarding enrollmentissues
• Monitors general departmental email address and responds tomessages.
• Adds and drops classes from a student's schedule (ExpressRegistration)
• Assists students with computer usage. Maintains computers andadditional office machines.
• Enters data, such as high school transcript information, testscores, and demographic information.
• Tracks data and prepares reports.
• Maintains student records and assists with recordarchiving.
• Scans, prints, and mails various departmentalcorrespondence.
• Sorts and routes mail.
• Orders publications and monitors display racks.
• Assists with department filing, photocopying, scanning, andother projects as assigned.
• Downloads admissions applications each day.
• Downloads ACT scores and MOSIS information (Missouri StudentInformation System) each month.
• Gathers and updates information for Student Services SeniorResearch Associate and/or Institutional Research (IR).
• Orders and maintains supplies.
• Creates and maintains various databases.
• Assists with the processing of financial aid applicationsduring peak times
• Schedule varies, may include evenings or weekends and marequire some travel between campuses.

MINIMUM QUALIFICATIONS:

• High school diploma or general education degree (GED)
• Minimum one-year, relevant full-time experience
• Data entry and the ability to learn customized programsquickly.
• Customer service and general office experience required.
• Must be friendly, professional, and possess stronginterpersonal and listening skills.

PREFERRED QUALIFICATIONS:

• Prefer previous work experience in a college or educationsetting.

St.Charles Community College is an Equal OpportunityEmployer.