Student Records & Transcripts Specialist

embryriddle; Daytona Beach (FL); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Benefits

Tuition Coverage

Retirement Contributions

Generous Time Off

Resumo da oferta

Embry-Riddle Aeronautical University in Daytona Beach, FL, is seeking a dedicated administrative professional to support the Office of the Registrar. The role focuses on student records management, transcript processing, and high‑quality service to students, faculty, and campus partners.

You will help maintain historical records, ensure FERPA compliance, and collaborate with departments to improve records processes in a fast‑paced academic environment.

Qualificações

• Associate’s degree preferred.
• Area of Concentration: Business Administration, Office Administration, Higher Education, or related field preferred.
• 1–3 years of clerical or customer service experience required.
• Experience in administrative support, records management, student services, or related office environment preferred.
• Strong knowledge of State, Federal, and University policies, including FERPA compliance.
• Proficiency in Microsoft Office Suite, Microsoft Teams, student information systems, and third‑party software applications.

Responsabilidades

• Process student record actions including registration, record updates, academic adjustments, and credit assignments.
• Maintain and update student records within the Student Information System.
• Research archived records and recreate missing information to produce official transcripts.
• Apply transcript notations, academic standing updates, and other academic record entries.
• Process National Student Clearinghouse updates as required.
• Review, process, and deliver transcript requests using Parchment system software.
• Determine eligibility for transcript release in accordance with FERPA and university policy.
• Maintain and track pending transcript requests and ensure timely follow-up.
• Communicate ineligibility or account issues with students and campus partners.
• Provide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and records.
• Deliver professional, accurate, and timely responses to inquiries.
• Interface with federal, state, and local agencies requesting student educational records.
• Validate requests and ensure compliance with FERPA and institutional policies.
• Coordinate subpoena requests and required documentation with appropriate university offices.
• Provide administrative assistance to committees and departmental initiatives as needed.
• Collaborate with campus partners to maintain accurate historical academic records.
• Support continuous improvement of records processes and service delivery.

Conhecimentos

FERPA compliance

Microsoft Office

Microsoft Teams

Student information systems

Third‑party software

Organizational skills

Analytical skills

Research skills

Problem-solving

Multitasking

Written and verbal communication

Teamwork

Attention to detail

Sound judgment

Formação académica

Associate’s degree

Area of Concentration: Business Administration/Office Administration/Higher Education

Ferramentas

None

Descrição da oferta de emprego

Embry-Riddle Aeronautical University in Daytona Beach, FL, is seeking a dedicated administrative professional to support the Office of the Registrar. The role focuses on student records management, transcript processing, and high‑quality service to students, faculty, and campus partners.

You will help maintain historical records, ensure FERPA compliance, and collaborate with departments to improve records processes in a fast‑paced academic environment.