Student Records & Registration Support Specialist

Passaic County Community College; Paterson (NJ); On-site; USD 23,419 - 31,684; Part time

Benefits offered by this job

New Jersey Sick Leave

Employee Assistance Program

Commuter Benefits: Free parking access

Job summary

Passaic County Community College in Paterson, NJ seeks a part-time Technical Assistant to provide front-line support to students on records, registration, transfer credits, and diploma services. You will serve as a first contact, explain procedures, and guide students through processes with discretion.

The role requires a Bachelor's degree or equivalent, strong communication and customer-service skills, and experience with a student information system (Ellucian Colleague preferred).

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Transcript evaluation knowledge preferred
• Customer service or administrative experience
• Strong communication, organizational, and problem-solving skills.
• Ability to learn and explain institutional policies and procedures.
• Experience with student information system is required; preferably Ellucian's Colleague
• Ability to multi-task and work flexible hours
• Ability to maintain confidentiality and exercise discretion when handling highly sensitive information.

Responsibilities

• Respond to general student inquiries related to transcripts, registration, and academic records.
• Provide information on transfer credit evaluation processes, timelines, statuses, and next steps.
• Assist students with diploma pickup and other graduation-related inquiries.
• Deliver customer service through phone, email, and in-person interactions.
• Utilize student information systems to research and respond to questions.
• Refer complex or policy-related issues to designated Registrar's Office staff.
• Maintain confidentiality of student records and adhere to institutional policies.
• Perform other duties as assigned.

Skills

Bachelor’s degree

Transcript evaluation knowledge

Customer service

Communication skills

Organizational skills

Problem-solving

Policies & procedures explanation

Student information system

Ellucian Colleague

Multi-tasking

Confidentiality

Education

Bachelor’s degree or equivalent

Tools

Ellucian Colleague

Job description

Passaic County Community College in Paterson, NJ seeks a part-time Technical Assistant to provide front-line support to students on records, registration, transfer credits, and diploma services. You will serve as a first contact, explain procedures, and guide students through processes with discretion.

The role requires a Bachelor's degree or equivalent, strong communication and customer-service skills, and experience with a student information system (Ellucian Colleague preferred).