Student Records & Frontline Service Clerk I

Triton College; River Grove (IL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Triton College in River Grove, IL, is seeking a qualified Classified staff member for the Department Retention and Student Engagement. You will provide quality customer service to prospective and continuing students and help organize, maintain, and process student records.

Responsibilities include handling verification forms, generating status letters, updating records, responding to inquiries with privacy compliance, verifying residency, ordering supplies, and supervising hourly staff as needed.

Qualifications

• Education: High school diploma or equivalent experience.
• Experience: One year customer service related experience.
• Skills: Proficient and accurate with keyboarding and data entry, organized, strong verbal communication skills.

Responsibilities

• Collects, distributes, and/or processes verification forms, class rosters, and progress reports and transcripts.
• Generates information letters on student status, eligibility and related matters.
• Updates and maintains student computer records.
• Provides information and responds to inquiries and requests, adhering to federal privacy guidelines.
• Verifies residency documentation.
• Orders office supplies.
• Sorts and processes incoming mail.
• May direct and instruct hourly employees and student aide staff.
• Performs other job-related duties as assigned by supervisor.

Skills

Keyboarding

Data entry

Verbal communication

Organization

Education

High school diploma or equivalent

Job description

Triton College in River Grove, IL, is seeking a qualified Classified staff member for the Department Retention and Student Engagement. You will provide quality customer service to prospective and continuing students and help organize, maintain, and process student records.

Responsibilities include handling verification forms, generating status letters, updating records, responding to inquiries with privacy compliance, verifying residency, ordering supplies, and supervising hourly staff as needed.