Admissions Information Specialist: Student Support

Triton College; River Grove (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Triton College in River Grove, IL, is seeking an Information Specialist (hourly) to support students, faculty, and staff by providing accurate information about programs and policies. The role involves handling calls, emails, and live chats from the College Call Center and delivering timely guidance.

Requires an associate degree or higher and strong communication, listening, and customer service skills; Spanish fluency is a plus.

Qualifications

• Associates degree or higher.
• Experience in customer service in a fast-paced, multi-tasking office.
• General knowledge of college admissions enrollment processes, services and programs.

Responsibilities

• Registering students for courses.
• Responds to information requests via telephone, email, and live chat with quality customer service.
• Conducts telephone outreach and guides students through the application and enrollment steps.
• Assists students with navigating the Triton College website and Student Portal.
• Other duties as assigned.

Skills

Exceptional Listening skills

Strong written and oral communication

Strong Customer Service ability

Strong organizational, technical and {

Fluency in Spanish

Education

Associates degree or higher

Job description

Triton College in River Grove, IL, is seeking an Information Specialist (hourly) to support students, faculty, and staff by providing accurate information about programs and policies. The role involves handling calls, emails, and live chats from the College Call Center and delivering timely guidance.

Requires an associate degree or higher and strong communication, listening, and customer service skills; Spanish fluency is a plus.