Student Operations Lead, Business Office

Roxbury Community College; Boston (MA); On-site; USD 19,879,000 - 27,830,000; Part time

Job summary

Roxbury Community College invites applications for the part-time position of Business Office Operations Project Lead on campus. You will coordinate a student team, document processes, and develop SOPs and visual workflow maps to support fiscal closeout, grants records, and recurring bills.

You will train peers, manage onboarding, and serve as the first contact before escalation to staff. This role emphasizes confidentiality, leadership, and operational discipline.

Qualifications

• Must be a currently enrolled RCC student with Learn & Earn eligibility.
• In good academic and disciplinary standing.
• Interest in administrative, business, finance, grants, or operational processes.
• Ability to follow detailed instructions accurately and consistently.
• Collaborative approach to problem-solving and willingness to take direction.
• Ability to maintain confidentiality and appropriately handle sensitive financial, vendor, and grant information.
• Demonstrated job readiness, leadership, organization, and ability to coordinate peer work.
• Ability to document processes clearly and translate workflows into SOPs, maps, calendars, or other operational tools.
• Specific relevant coursework, prior student employment, administrative experience, or demonstrated readiness appropriate to an advanced placement.

Responsibilities

• Coordinate the Business Office student cohort and produce lasting operational documentation assets.
• Document the processes used by student employees and capture repeatable methods for future cohorts.
• Support training and onboarding of incoming student employees on approved systems, workflows, and expectations.
• Serve as the first point of contact for student-team questions before escalation to permanent staff.
• Develop SOPs for recurring Business Office processes based on observed workflows and staff guidance.
• Create visual workflow maps for key procedures.
• Build and maintain a calendar of recurring bills, subscriptions, and renewal dates.
• Maintain a documented record of student processes, progress, and reporting.
• Support end-of-program reflection and documentation, including structured operational feedback.

Skills

Leadership

Organization

Documentation

Communication

Confidentiality

Attention to detail

Job description

Roxbury Community College invites applications for the part-time position of Business Office Operations Project Lead on campus. You will coordinate a student team, document processes, and develop SOPs and visual workflow maps to support fiscal closeout, grants records, and recurring bills.

You will train peers, manage onboarding, and serve as the first contact before escalation to staff. This role emphasizes confidentiality, leadership, and operational discipline.