Student Onboarding Ambassador - Roxbury Community College

Roxbury Community College; Boston (MA); On-site; USD 17,000 - 25,000; Part time

Job summary

Roxbury Community College is seeking a Student Onboarding Ambassador to assist fellow students with onboarding steps, campus wayfinding, and navigation of enrollment and student-service systems. This on-campus, part-time role supports check-in, queue management, forms, and orientation materials in the Solution Center and Student Commons.

Eligibility requires enrollment for 2026-2027, active Federal Work-Study award, and maintaining SAP.

Qualifications

• Must be a currently enrolled RCC student for the 2026-2027 academic year.
• Must have an active Federal Work-Study award and sufficient remaining eligibility.
• Maintain SAP in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before starting.
• Work only the approved FWS schedule and duties assigned by RCC supervisor.
• Strong communication, customer-service and interpersonal skills.

Responsibilities

• Welcome students and provide approved information about onboarding steps and campus locations.
• Assist students with basic navigation of enrollment and student-service systems.
• Support check-in, queue management, forms, orientations, and on-campus onboarding events.
• Perform routine data entry, filing, scanning, copying, and organization of materials.
• Provide reminders about deadlines and next steps using staff-approved information.
• Refer financial aid, residency, admissions decisions, academic advising, and other staff.

Skills

Communication

Customer Service

Interpersonal Skills

Education

Currently enrolled RCC student

Active Federal Work-Study award

Tools

QLess

Job description

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

Department: Admissions / Solution Center

Developmental Focus: Apply & Contribute

Primary Economic Mobility Pathway: Pathway 6 - Liberal Arts, Communications & Creative Industries

Secondary Economic Mobility Pathway: Pathway 3 - Business, Entrepreneurship & Professional Services

Location: On Campus - Solution Center / Student Commons

Number of Positions: 3

Maximum Hours: 18.5 hours per week

Term: Fall 2026 and Spring 2027

Position Summary

The Student Onboarding Ambassador is an intermediate-level peer support position that helps students navigate RCC’s onboarding and student-service environment. Ambassadors support QLess navigation, campus wayfinding, general process questions, student traffic flow, and referrals while creating a welcoming and student-centered experience in the Solution Center and Student Commons.

• Welcome students and provide approved information about onboarding steps, campus locations, and student services.
• Assist students with basic navigation of public-facing enrollment and student-service systems without making enrollment decisions.
• Support check-in, queue management, forms, handouts, orientation materials, and on-campus onboarding events.
• Perform routine data entry, filing, scanning, copying, and organization of materials.
• Provide reminders about published deadlines and required next steps using staff-approved information.
• Refer financial aid, residency, admissions decisions, academic advising, and other professional determinations to appropriate staff.

Requirements:

• Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Required Qualifications

• Must be a currently enrolled RCC student eligible for Federal Work-Study.
• Must be enrolled in at least 6 credits.
• Must have successfully completed at least two semesters at RCC.
• Must be in good academic and disciplinary standing.
• Must be able to commit to working for a full academic semester.
• Demonstrated familiarity with RCC student services, campus resources, and common student processes.
• Strong communication, customer-service, and interpersonal skills.
• Ability to recognize when a question requires referral to professional staff.

Additional Information:

Preferred Academic Background

Students in Social Science, Communication, Information Technology, Education, or related programs may be especially well aligned; however, eligibility is not limited to these majors unless otherwise required by the department.

Scope of Ambassador Role

Student Onboarding Ambassadors provide general information, peer navigation, wayfinding, and referrals. They do not provide academic advising, make financial-aid eligibility determinations, interpret student accounts, approve registration decisions, or make other professional or account-specific determinations. Questions requiring interpretation or decision-making must be referred to the appropriate RCC professional staff member.

Federal Work-Study Compliance Notes

• This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.
• FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.
• Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits.
• Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College’s approved timekeeping process.

Student Learning & Professional Development Outcomes

• Develop peer-support, customer-service, and professional communication skills.
• Build working knowledge of RCC student-service processes, campus resources, and QLess.
• Strengthen problem-solving, referral, teamwork, and student-engagement skills.
• Develop experience managing front-facing student traffic and service environments.
• Gain career-relevant exposure to admissions, enrollment services, student affairs, communications, and higher education.

Funding & Scheduling Structure

Three Student Onboarding Ambassador placements are authorized through Federal Work-Study for Fall 2026 and Spring 2027. Assignments are on campus in the Solution Center/Student Commons and are scheduled around academic commitments and department needs. Students may work no more than 18.5 hours per week.

Supervision & Performance

The Student Onboarding Ambassador reports to Omesa Spencer, Administrative Assistant, and works in coordination with Solution Center leadership and designated staff. Students receive training on QLess, campus resources, service boundaries, referrals, customer service, and department procedures, along with regular supervision and feedback.

Advancement

Strong performers may become candidates for future advanced ambassador, peer leadership, admissions, enrollment services, student-success, or project-support positions when available.