Student Loans Specialist

Mercer University; Macon (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Mercer University in Macon, GA seeks a Student Loans Specialist to manage account maintenance for federal loan programs and institutional loans, including tuition receivables, exit paperwork, loan benefits, and revenue collection until paid.

Under supervision, you will coordinate with the Bursar's Office and Financial Aid to place holds, answer the main phone line, and ensure compliance with the Fair Credit Act and related loan regulations.

Qualifications

• Two years of college coursework and one year of experience in accounting, bookkeeping, cash management, and customer service.
• Some college coursework in business, accounting, or finance is desirable.
• Proficiency in Microsoft Word and Excel.
• Understanding of the Fair Credit Act and federal loan regulations.

Responsibilities

• Maintain accounts for Federal Loan Programs and institutional loans.
• Process exit paperwork, loan benefits, and revenue collection until paid.
• Coordinate with Bursar's Office and Financial Aid to place holds and communicate with students.
• Answer the main telephone line as first contact.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Fair Credit Act understanding

Federal loan program regulations

Education

Two years of college coursework

Some college coursework in business or accounting

Job description

Job Title: Student Loans Specialist

Department: Student Loans

College/Division: General University

Primary Job Posting Location: Macon, GA 31207

Additional Job Posting Locations: (Other locations that this position could be based)

Job Details

The Student Loans Office is searching for a Student Loans Specialist.

Responsibilities

Under direct supervision the primary responsibilities are the account maintenance of Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), Institutional Loan programs and outstanding tuition account receivables which includes exit paperwork, loan benefits, and revenue collection until paid in full for portion of the alphabet P-Z.

Understanding and following federal and institutional guidelines for processing benefits and collection revenue on all loan funds for portion of the alphabet P-Z.

Working with the Bursar's Office and Financial Aid to ensure proper holds are put on accounts and communication is open to the students.

Answer main telephone line as first contact for incoming calls.

Qualifications

Two years of college coursework and one year of prior experience which must include accounting/bookkeeping/cash management and customer service are required. In lieu of education, an equivalent combination of education and experience will be considered. Some college coursework in business, accounting, or another finance area is highly desirable. The successful candidate will have excellent customer service skills and be proficient in Microsoft Word and Excel. Must have an understanding of the Fair Credit Act and of federal regulations for loan programs.

Knowledge, Skills, & Abilities

• Customer Friendly Attitude
• Telephone Etiquette/Willingness to Help
• Proficient in Microsoft Word and Excel
• Understanding of the Fair Credit Act
• Understanding of Federal Regulations for Loan Programs such as Perkins and NSLDS

Background Check Contingencies

• Criminal History Check
• Credit Check

Required Document Attachments

• Resume
• Cover Letter
• List of References with contact information

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, andso much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective-employees/

Scheduled Weekly Hours: 40

Job Family: Staff Clerical Non-exempt

EEO Statement: EEO/Veteran/Disability

Why Work at Mercer

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid time off, technology discounts and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The University will ensure equal opportunity for applicants and employees in all of its policies and practices, including, but not limited to, recruiting, hiring, transfers, promotions, compensation, benefits, layoff and recall policies, University-sponsored training programs, education, tuition assistance, and social and recreational programs. Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process or for other questions regarding employment at Mercer University, please contact Human Resources.