Student Loan Collections Specialist I - Retention & Plans

University of Florida; Gainesville (FL); On-site; USD 26,000 - 30,000; Full time

Job summary

University of Florida in Gainesville is seeking a Student Account Specialist I to assist with collection efforts for student loans and to counsel borrowers on deferment, forbearance, and repayment options.

This role supports the University Bursar in the CFO Division by coordinating accounts with collection agencies, contacting currently enrolled students on past-due balances, and maintaining documentation for external agencies, payroll deductions, and holds.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience with MS Word and Excel.
• Excellent verbal and written communication skills; ability to work independently and in a team.

Responsibilities

• Assist with collection efforts for students with delinquent loans and counsel in deferment, cancellation, and forbearance options.
• Submit economic hardship, deferment, or forbearance requests for approval by Accounting Manager.
• Coordinate submission of student loan accounts to collection agencies; assist with pre-collection activities and monitor agency activity.
• Provide documentation to outside agencies; respond to student inquiries about credit status, transcripts, or disputes.
• Maintain proactive communication to enroll students in payment plans and minimize past-due balances; monitor holds affecting education progress.
• Assist current university employees with paying past-due accounts via payroll deductions or wage withholding.

Skills

MS Word

Excel

Communication

Organization

Teamwork

Problem solving

Time management

Attention to detail

Education

Bachelor's degree

Job description

University of Florida in Gainesville is seeking a Student Account Specialist I to assist with collection efforts for student loans and to counsel borrowers on deferment, forbearance, and repayment options.

This role supports the University Bursar in the CFO Division by coordinating accounts with collection agencies, contacting currently enrolled students on past-due balances, and maintaining documentation for external agencies, payroll deductions, and holds.