Student Accounts Collections Specialist

Embry-Riddle Aeronautical University; Daytona Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Time off

Tuition benefits

Retirement plan

Personal leave

Job summary

Embry-Riddle Aeronautical University is seeking a Collections Specialist to manage delinquent student accounts, assist with payment plans, and coordinate with outside agencies. The role also supports reconciliations, reporting, and write-off activities to improve processes and controls.

The university emphasizes a collaborative approach across departments and partners to resolve complex matters while maintaining compliance and accuracy in student account operations.

Qualifications

• High school diploma or equivalent level of education.
• 1-3 years of related work experience, preferably in student support.
• Knowledge of collections, student accounts, receivables, and reconciliation processes.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Effective written and verbal communication skills.
• Ability to exercise independent judgment, resolve issues, and appropriately elevate complex matters.
• Ability to manage multiple priorities and deadlines while maintaining accuracy.
• Proficiency with financial, student information, and spreadsheet systems.

Responsibilities

• Manage delinquent student accounts and apply collections best practices.
• Work with inactive students to resolve balances and set up payment plans.
• Coordinate placement and resolution with external collection agencies.
• Support account reconciliations, reporting, and write-off activities.
• Assist with compliance and process-improvement efforts.

Skills

Collections knowledge

Student accounts

Reconciliation processes

Analytical skills

Communication skills

Policy interpretation

Time management

Financial systems

Attention to detail

Education

High school diploma

Tools

Spreadsheets

Financial software

Student information systems

Job description

Embry-Riddle Aeronautical University is seeking a Collections Specialist to manage delinquent student accounts, assist with payment plans, and coordinate with outside agencies. The role also supports reconciliations, reporting, and write-off activities to improve processes and controls.

The university emphasizes a collaborative approach across departments and partners to resolve complex matters while maintaining compliance and accuracy in student account operations.