Student Account Specialist I, Collections

UF ECE Ambassadors; Gainesville (FL); On-site; USD 26,000 - 30,000; Full time

Job summary

University Bursar in Gainesville, FL seeks a Student Account Specialist I to support loan collections and student accounts within the CFO Division. The role focuses on counseling borrowers on deferment options, processing requests for deferment or forbearance, and coordinating with collection agencies to recover past due balances.

Responsibilities include communicating with currently enrolled students, arranging payment plans, and ensuring holds do not block education progress while balances

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Ability to work independently and in a team environment.

Responsibilities

• Counsel borrowers about deferment, cancellation, and forbearance options.
• Submit economic hardship, deferment, or forbearance requests for approval.
• Coordinate submission of student loan accounts to collection agencies.
• Assist with collection efforts before sending to collection agencies.
• Monitor holds to prevent education progression until balances are settled.
• Respond to student inquiries regarding credit status, transcripts, or disputes.
• Provide documentation to outside agencies as needed.

Skills

Plan & organize files

Communication skills

Teamwork

Independent work

Problem solving

MS Word

Excel

Education

Bachelor’s degree

Tools

MS Word

Excel

Job description

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Classification Title

Student Account Specialist I

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Job Description

This position within the University Bursar is located in the CFO Division. The primary focus of this position is to assist with collection efforts for students who have become delinquent on loans administered by the University. Counsels borrowers about potential deferment, cancellation, and forbearance options. Submits economic hardship, deferment, or forbearance requests to the Accounting Manager for approval. Coordinates submission of student loan accounts to collection agencies. Assists with collection efforts prior to sending to collection agencies. Assists with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing. Provides account documentation when requested by collection agencies. Communicates with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due. Monitors student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts. Creates proactive student communication to increase student retention while minimizing balances past due. Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes. Counsels' students and borrowers with financial holds about available options. Provides supporting documentation on charges, loans, and payments to outside agencies as appropriate. Assists current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program. Performs all other duties as required.

Expected Salary

$19.16 - $22.00 per hour

Preferred

• Ability to plan, organize, and coordinate files, records, and work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and as a team.
• Ability to utilize problem-solving techniques
• Experience with MS Word and Excel
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.

Health Assessment Required: No