Student Account Specialist I, Collections

University of Florida; Gainesville (FL); On-site; USD 26,000 - 30,000; Full time

Job summary

University of Florida in Gainesville is seeking a Student Account Specialist I to assist with collection efforts for student loans and to counsel borrowers on deferment, forbearance, and repayment options.

This role supports the University Bursar in the CFO Division by coordinating accounts with collection agencies, contacting currently enrolled students on past-due balances, and maintaining documentation for external agencies, payroll deductions, and holds.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience with MS Word and Excel.
• Excellent verbal and written communication skills; ability to work independently and in a team.

Responsibilities

• Assist with collection efforts for students with delinquent loans and counsel in deferment, cancellation, and forbearance options.
• Submit economic hardship, deferment, or forbearance requests for approval by Accounting Manager.
• Coordinate submission of student loan accounts to collection agencies; assist with pre-collection activities and monitor agency activity.
• Provide documentation to outside agencies; respond to student inquiries about credit status, transcripts, or disputes.
• Maintain proactive communication to enroll students in payment plans and minimize past-due balances; monitor holds affecting education progress.
• Assist current university employees with paying past-due accounts via payroll deductions or wage withholding.

Skills

MS Word

Excel

Communication

Organization

Teamwork

Problem solving

Time management

Attention to detail

Education

Bachelor's degree

Job description

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Classification Title

Student Account Specialist I

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Job Description

This position within the University Bursar is located in the CFO Division. The primary focus of this position is to assist with collection efforts for students who have become delinquent on loans administered by the University. Counsels borrowers about potential deferment, cancellation, and forbearance options. Submits economic hardship, deferment, or forbearance requests to the Accounting Manager for approval. Coordinates submission of student loan accounts to collection agencies. Assists with collection efforts prior to sending to collection agencies. Assists with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing. Provides account documentation when requested by collection agencies. Communicates with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due. Monitors student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts. Creates proactive student communication to increase student retention while minimizing balances past due. Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes. Counsels students and borrowers with financial holds about available options. Provides supporting documentation on charges, loans, and payments to outside agencies as appropriate. Assists current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program. Performs all other duties as required.

Expected Salary

$19.16 - $22.00 per hour

Preferred

• Ability to plan, organize, and coordinate files, records, and work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and as a team.
• Ability to utilize problem-solving techniques
• Experience with MS Word and Excel
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.

Veteran’s Preference

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application Deadline

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment

Health Assessment Required: No