Student Living Experience Specialist

The-Scion-Group; Norman (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) to join our Norman property in Oklahoma. This role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences.

The ETM thrives in a fast-paced, college community and requires excellent interpersonal skills, reliability and a proactive mindset. Daytime hours with some on-call rotation support a dynamic campus lifestyle and opportunities to contribute to local marketing

Qualifications

• Customer-centric mindset and strong communication abilities.
• Ability to adapt quickly in a dynamic campus community environment.
• Reliable, self-disciplined, and dependable.
• Availability to work during summer, holidays, and peak turnover periods.

Responsibilities

• Prioritize customer interactions and provide community tours.
• Share feedback on sales barriers with management.
• Execute sales and engagement initiatives per plan.
• Suggest local marketing opportunities and messaging.
• Assist with social media and cross-platform communications.
• Help plan and run customer experience initiatives.
• Represent the community professionally at all times.
• Maintain knowledge of community policies and operations.
• Log, file, and retrieve customer packages.
• Assist with office, clubhouse, grounds, and amenity upkeep.
• Schedule and follow up on maintenance requests.
• Keep the office area clean and organized.
• Handle after-hours lockout duties as needed.

Skills

Customer service

Interpersonal skills

Agility & flexibility

Reliability

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) to join our Norman property in Oklahoma. This role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences.

The ETM thrives in a fast-paced, college community and requires excellent interpersonal skills, reliability and a proactive mindset. Daytime hours with some on-call rotation support a dynamic campus lifestyle and opportunities to contribute to local marketing