Student ITSM Technician (ServiceNow) - Part Time

Butler County Community College; El Dorado, Northern (KS, KY); Hybrid; USD 11,000 - 15,000; Part time

Job summary

Butler County Community College in El Dorado, KS is seeking a part-time Student Worker: ITSM TEC-E to assist with ITSM inquiries and guide users in ServiceNow. The role emphasizes learning technology skills and maintaining confidentiality while engaging with the public.

The position offers hands-on training in incident and workflow management, with responsibilities spanning incident handling, service requests, and ITSM tool usage across campus locations.

Qualifications

• The ability to learn technology skills, customer service skills and maintain confidentiality.
• Must be able to display a professional appearance and work with the public.

Responsibilities

• Assists with and supports customer inquiries related to ITSM processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow.
• Hands-on training to develop skills for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation.
• Troubleshooting user issues within ServiceNow and ensuring effective utilization of ITSM tools to meet campus needs.

Skills

Learn technology skills

Customer service skills

Maintain confidentiality

Professional appearance

Education

Enrolled in at least one credit hour at Butler Community College

Job description

Butler County Community College in El Dorado, KS is seeking a part-time Student Worker: ITSM TEC-E to assist with ITSM inquiries and guide users in ServiceNow. The role emphasizes learning technology skills and maintaining confidentiality while engaging with the public.

The position offers hands-on training in incident and workflow management, with responsibilities spanning incident handling, service requests, and ITSM tool usage across campus locations.