IT Student Support Technician

Wichita State University; Wichita (KS); On-site; USD 19,000 - 25,000; Part time

Job summary

Ennovar Tech Services and Solutions is seeking a student IT assistant to support Boeing AeroSystems operations in Wichita, KS. The role is part-time with a 20-hour minimum weekly commitment, based on class schedules. The position involves hands-on hardware and software support, asset management, and customer service tasks.

Primary duties include incident monitoring, SOP updates, onboarding assistance for remote users, and end-user device setup. Candidates must be eligible for U.S.

Responsibilities

• Monitor queues for incidents or service requests and escalate as needed to level 2/3 teams.
• Update SOP manuals with customer approval to reflect changes in the processes.
• Assist in end-user onboarding for remote users via the LMIRescue tool.
• Prioritize tickets by priority, track aging and open tickets and service requests.
• Follow the approved SOP manual, including device disposal and data sanitization per SOP.
• Provide hardware support for desktops, laptops, and thin clients; assist in device imaging and deployment.
• Perform OS and software support on Windows 10 and assist with software installations.
• Set up smartphones for end users and transfer data between old and new devices.

Job description

Ennovar Tech Services and Solutions is seeking a student IT assistant to support Boeing AeroSystems operations in Wichita, KS. The role is part-time with a 20-hour minimum weekly commitment, based on class schedules. The position involves hands-on hardware and software support, asset management, and customer service tasks.

Primary duties include incident monitoring, SOP updates, onboarding assistance for remote users, and end-user device setup. Candidates must be eligible for U.S.