Remote IT Help Desk Technician

Premier Inn Hotels LLC (UAE); Topeka (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

OTSI is seeking a capable IT Help Desk professional in Topeka, Kansas to provide incident and service request support for staff, contractors, and interns. You will diagnose issues with Windows workstations, Microsoft 365, Citrix, and network access, delivering professional customer service and timely resolutions.

Responsibilities include onboarding, password resets, MFA, and accurate incident documentation in ServiceNow, with a rotating after-hours on-call schedule.

Qualifications

• Minimum two years of end-user support in a Service Desk or similar environment.
• Experience with enterprise tech in large corporate or utility settings preferred.
• Industry certifications such as CompTIA A+, Network+, Security+ or ITIL Foundations recommended.

Responsibilities

• Diagnose, troubleshoot, and resolve incidents for Windows workstations and apps.
• Handle onboarding, password resets, MFA enrollment, and access management tasks.
• Document and track incidents in ServiceNow within SLAs.
• Collaborate with IT teams to improve service delivery and support projects.

Skills

Help desk support

Windows troubleshooting

Microsoft 365

Customer service

ServiceNow

VPN & remote access

Documentation & ticketing

Identity & access management

Education

CompTIA A+ or equivalent

ITIL Foundations

Tools

ServiceNow

Citrix

Job description

OTSI is seeking a capable IT Help Desk professional in Topeka, Kansas to provide incident and service request support for staff, contractors, and interns. You will diagnose issues with Windows workstations, Microsoft 365, Citrix, and network access, delivering professional customer service and timely resolutions.

Responsibilities include onboarding, password resets, MFA, and accurate incident documentation in ServiceNow, with a rotating after-hours on-call schedule.