Student Worker: ITSM TEC-E

Butler County Community College; El Dorado, Northern (KS, KY); On-site; USD 11,000 - 15,000; Part time

Job summary

Butler County Community College in El Dorado, KS is seeking a part-time Student Worker: ITSM TEC-E to assist with ITSM inquiries and guide users in ServiceNow. The role emphasizes learning technology skills and maintaining confidentiality while engaging with the public.

The position offers hands-on training in incident and workflow management, with responsibilities spanning incident handling, service requests, and ITSM tool usage across campus locations.

Qualifications

• The ability to learn technology skills, customer service skills and maintain confidentiality.
• Must be able to display a professional appearance and work with the public.

Responsibilities

• Assists with and supports customer inquiries related to ITSM processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow.
• Hands-on training to develop skills for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation.
• Troubleshooting user issues within ServiceNow and ensuring effective utilization of ITSM tools to meet campus needs.

Skills

Learn technology skills

Customer service skills

Maintain confidentiality

Professional appearance

Education

Enrolled in at least one credit hour at Butler Community College

Job description

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Please see Special Instructions for more details.

Required knowledge and skills:

* The ability to learn technology skills, customer service skills and maintain confidentiality.

* Must be able to display a professional appearance and work with the public.

Posting Information

Posting Information

Position Title

Position Title Student Worker: ITSM TEC-E

Job Duties

Assists with and supports customer inquiries related to IT Service Management ( ITSM ) processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow. The position involves hands-on training to develop skills necessary for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation. Responsibilities include troubleshooting user issues within ServiceNow, configuring platform features, and ensuring effective utilization of ITSM tools to meet organizational needs.

Campus Locations

Campus Locations Multiple Sites

Nature of Position

Nature of Position Part Time; # hours per week

If Part Time, list Working Hours

Salary $9.33 p/hr.

Open Date

Open Date 07/13/2026

Close Date

Open Until Filled Yes

Special Instructions Summary

Required knowledge and skills:

* The ability to learn technology skills, customer service skills and maintain confidentiality.

* Must be able to display a professional appearance and work with the public.

Qualifications

The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes.

We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.

Qualifications

Required knowledge and skills

* The ability to learn technology skills, customer service skills, and maintain confidentiality.

* Must be able to display a professional appearance and work with the public.

Required experience

* No required job experience

Required educational background

Must be enrolled in at least one credit hour at Butler Community College.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you enrolled in at least one credit hour at Butler Community College?
  • Yes
  • No
  • No, but I will be enrolled next semester.