College IT Help Desk Technician - Student & Faculty Support

ACCS; Huntsville (AL); On-site; USD 30,000 - 48,000; Full time

Job summary

Drake State Community & Technical College is seeking an IT Help Desk Assistant to staff the campus helpdesk, responding to inquiries from faculty, staff, and students via phone, in person, and email. You will enter, assign, and track requests, troubleshoot hardware and software, and document issues in the online system.

Qualifications include a high school diploma, knowledge of Windows 10/11, Office 365, browsers, and PC hardware.

Qualifications

• Minimum of a high school diploma or equivalent.
• Working knowledge of MS Windows 10 and MS Windows 11.
• Working knowledge of setting up and troubleshooting internet programs, such as e-mail and web browsers.
• Working knowledge of Microsoft Office 365 software.
• Working knowledge of internal PC hardware.
• Ability to project a professional and congenial demeanor.
• Ability to establish and maintain effective working relationships with students, other employees, and the public.
• Preferred: Associate’s degree in Computer Information Systems or related field.
• Preferred: 1–2 years of hardware, networking, and information systems experience.
• Preferred: Zoom, Banner, Canvas LMS experience.

Responsibilities

• Staff the Drake State Helpdesk, responding to inquiries from faculty, staff, and students via multiple channels.
• Enter and track service requests in the online work-order system and refer issues to IT management.
• Provide technical support for basic and advanced desktop hardware and software problems.
• Document problems and updates in the Help Desk system and provide user feedback.
• Assist with desktop/laptop imaging and installation and with enterprise systems operations.
• Maintain inventory of equipment and assist with labs setup and network cabling.
• Work with IT staff and serve on college committees as requested.

Skills

MS Windows 10

MS Windows 11

Email setup & troubleshooting

Web browsers

MS Office 365

Professional demeanor

Interpersonal skills

Education

High school diploma

Associate’s degree in Computer Information Systems

Tools

Zoom

Banner

Canvas LMS

Job description

Drake State Community & Technical College is seeking an IT Help Desk Assistant to staff the campus helpdesk, responding to inquiries from faculty, staff, and students via phone, in person, and email. You will enter, assign, and track requests, troubleshoot hardware and software, and document issues in the online system.

Qualifications include a high school diploma, knowledge of Windows 10/11, Office 365, browsers, and PC hardware.