Student IT Support Desk Assistant

Chatham University; Pittsburgh (Allegheny County); On-site; USD 16,531 - 22,041; Part time

Job summary

Chatham University seeks an IT Support Services Assistant to provide help desk support for students, faculty and staff across phone, email and in-person channels. You will assist with Microsoft products, printing, devices, Windows, Mac OS, iPhone, Android and other software/hardware issues.

Students manage tickets using Chatham’s ITS ticketing system, TeamDynamix (TDX). Responsibilities include classroom/office technology checks, inventory upkeep, A/V setup/teardown, and coordination with

Qualifications

• Current student employee on campus.
• Ability to manage IT tickets using TeamDynamix (TDX).
• Familiarity with classroom/office technology checks and A/V setup.

Responsibilities

• Provide IT support for students, faculty, and staff via phone, email, and walk-in.
• Assist with Microsoft products, printing and device issues, Windows and Mac OS.
• Support classroom and office technology, including A/V setup and teardown.

Skills

Microsoft products

Windows OS

Mac OSX

iPhone

Android

Tools

TDX TeamDynamix

Job description

Chatham University seeks an IT Support Services Assistant to provide help desk support for students, faculty and staff across phone, email and in-person channels. You will assist with Microsoft products, printing, devices, Windows, Mac OS, iPhone, Android and other software/hardware issues.

Students manage tickets using Chatham’s ITS ticketing system, TeamDynamix (TDX). Responsibilities include classroom/office technology checks, inventory upkeep, A/V setup/teardown, and coordination with