IT Support Services Assistant

Chatham; Pittsburgh (Allegheny County); On-site; USD 13,776 - 20,664; Part time

Job summary

Chatham University in Pittsburgh seeks an IT Support Services Assistant to provide essential IT support for students, faculty, and staff. The role includes managing support tickets, assisting with technology issues, and conducting classroom equipment checks.

Applicants must demonstrate expertise in Microsoft products, Windows OS, and A/V equipment. This part-time position supports a diverse community and emphasizes inclusivity.

Qualifications

• Ability to assist with a variety of software and hardware issues.
• Experience with classroom/office technology maintenance.
• Strong communication skills for support assistance.

Responsibilities

• Provide telephone, email, and walk-in support for IT needs.
• Conduct technology checks and equipment setup.
• Manage IT support tickets using the ticketing system.

Skills

Microsoft products

Windows OS

Mac OSX

iPhone

Android

A/V equipment setup

Tools

Teamdynamix (TDX)

Job description

## IT Support Services AssistantApplylocations: Pittsburgh, PAtime type: Part timeposted on: Posted Todayjob requisition id: JR00000816We value our students! If you see an open position that is right for you, we encourage you to apply!* This position is for the academic year, not to include summer.* IT Support Services Assistant provides telephone, email, and walk-in IT support assistance for students, faculty, and staff of the Chatham University community. The IT Support Services Assistant helps in the various areas of IT support including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues. Students create and manage tickets using Chatham’s ITS ticketing system, Teamdynamix(TDX).* Other duties include classroom/office technology checks including inventory, general upkeep/cleaning, and A/V equipment set up and tear down.All current student employees should notify their other manager(s) if you work multiple jobs on campus at the same time. Additionally, students may not work more than 20 hours per week (combined between all campus jobs) during the academic year. Students may not exceed 980 work hours per calendar year.Student jobs do not automatically roll over to the next academic year or summer.*Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.**Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.*