IT Support Services Assistant

Chatham University; Pittsburgh (Allegheny County); On-site; USD 16,531 - 22,041; Part time

Job summary

Chatham University seeks an IT Support Services Assistant to provide help desk support for students, faculty and staff across phone, email and in-person channels. You will assist with Microsoft products, printing, devices, Windows, Mac OS, iPhone, Android and other software/hardware issues.

Students manage tickets using Chatham’s ITS ticketing system, TeamDynamix (TDX). Responsibilities include classroom/office technology checks, inventory upkeep, A/V setup/teardown, and coordination with

Qualifications

• Current student employee on campus.
• Ability to manage IT tickets using TeamDynamix (TDX).
• Familiarity with classroom/office technology checks and A/V setup.

Responsibilities

• Provide IT support for students, faculty, and staff via phone, email, and walk-in.
• Assist with Microsoft products, printing and device issues, Windows and Mac OS.
• Support classroom and office technology, including A/V setup and teardown.

Skills

Microsoft products

Windows OS

Mac OSX

iPhone

Android

Tools

TDX TeamDynamix

Job description

We value our students! If you see an open position that is right for you, we encourage you to apply!

This position is for the academic year, not to include summer.

ITSupport Services Assistant provides telephone, email, and walk-in ITsupport assistance forstudents, faculty, and staff of the Chatham University community.TheITSupport Services Assistant helps in the various areas ofITsupport including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues.Students create and manage tickets using Chatham’sITS ticketing system, Teamdynamix(TDX).

• Other duties include classroom/office technology checks including inventory, general upkeep/cleaning, and A/V equipment set up and tear down.

All current student employees should notify their other manager(s) if you work multiple jobs on campus at the same time. Additionally, students may not work more than 20 hours per week (combined between all campus jobs) during the academic year. Students may not exceed 980 work hours per calendar year.

Student jobs do not automatically roll over to the next academic year or summer.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals’ intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.