Student IT Help Desk Support Specialist

Florida Gulf Coast University; North Lake Village (FL); Presencial; USD 17 000 - 25 000; Tempo parcial

Resumo da oferta

Florida Gulf Coast University is seeking a Student Help Desk Assistant to support the University community. You will provide phone and walk-up counter help, answer questions about hardware and software configurations, and perform remote troubleshooting under the supervision of the Information Technology Services team.

You will also assist with testing new services and record work in the Help Desk ticketing system.

Qualificações

• Currently enrolled as an FGCU student and in good academic standing.
• Experience providing excellent customer service in person and over the phone.
• Basic knowledge and understanding of computer use.

Responsabilidades

• Provide phone and walk-up counter support to the FGCU community.
• Answer questions about hardware/software configurations.
• Remote troubleshooting.
• Help with testing of new services.
• Record work in the Help Desk ticketing system.

Conhecimentos

Customer service

Communication skills

Basic computer knowledge

Active FGCU student

Ferramentas

Ticketing system

Descrição da oferta de emprego

Florida Gulf Coast University is seeking a Student Help Desk Assistant to support the University community. You will provide phone and walk-up counter help, answer questions about hardware and software configurations, and perform remote troubleshooting under the supervision of the Information Technology Services team.

You will also assist with testing new services and record work in the Help Desk ticketing system.