Campus IT Help Desk Associate – User Support & Troubleshooting

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Florida Gulf Coast University is seeking an OPS Non-Student Help Desk Support Associate to provide front-line help desk assistance to faculty, staff, and students. The role supports desktop computing, applications, networking, and classroom technology under Information Technology Services.

The position focuses on customer service, problem resolution, and ticket management, with open weekday hours and a commitment to professional conduct and service excellence.

Qualifications

• Provides basic customer service in person and over the phone.
• Familiar with basic computer usage and common software.
• Willingness to learn IT concepts and help desk processes.

Responsibilities

• Provide phone and walk-up support to FGCU community.
• Answer questions about hardware and software configurations.
• Assist with remote troubleshooting.
• Help test new services.
• Record work in the Help Desk ticketing system.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Basic computer use

Remote troubleshooting

Team collaboration

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Florida Gulf Coast University is seeking an OPS Non-Student Help Desk Support Associate to provide front-line help desk assistance to faculty, staff, and students. The role supports desktop computing, applications, networking, and classroom technology under Information Technology Services.

The position focuses on customer service, problem resolution, and ticket management, with open weekday hours and a commitment to professional conduct and service excellence.