Student IT Help Desk Assistant — Hands-on IT Support

University of Pikeville; Pikeville (KY); On-site; USD 1,102,000 - 1,378,000; Part time

Job summary

University of Pikeville is offering an entry-level IT Help Desk Assistant position in the Armington Learning Center. The role provides hands-on experience in troubleshooting, customer service, and professional communication for students pursuing IT careers.

The position involves working 20 hours per week on-site, in a 3-4 student cohort, with a minimum 80-hour semester commitment and enrollment in CVL 401. Pay is $8.75/hour and start dates include 09/01/26 for Summer, Fall, and Spring terms.

Qualifications

• Ability to communicate effectively with students and staff.
• Demonstrated teamwork and reliability.
• Willingness to learn and apply IT concepts and customer service skills.

Responsibilities

• Work a helpdesk ticket queue and respond to issues.
• Assist student body with IT resources and guidance.
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students.
• Work independently and in a team environment.
• Other duties as assigned.

Skills

Communication

Teamwork

Professionalism

Career & Self Development

Critical Thinking

Leadership

Technology

CSD

Tools

Word

Excel

PowerPoint

Troubleshooting hardware and software

Job description

University of Pikeville is offering an entry-level IT Help Desk Assistant position in the Armington Learning Center. The role provides hands-on experience in troubleshooting, customer service, and professional communication for students pursuing IT careers.

The position involves working 20 hours per week on-site, in a 3-4 student cohort, with a minimum 80-hour semester commitment and enrollment in CVL 401. Pay is $8.75/hour and start dates include 09/01/26 for Summer, Fall, and Spring terms.