WS - INTERNSHIP - IT Help Desk Assistant

University of Pikeville; Pikeville (KY); On-site; USD 1,102,000 - 1,378,000; Part time

Job summary

University of Pikeville is offering an entry-level IT Help Desk Assistant position in the Armington Learning Center. The role provides hands-on experience in troubleshooting, customer service, and professional communication for students pursuing IT careers.

The position involves working 20 hours per week on-site, in a 3-4 student cohort, with a minimum 80-hour semester commitment and enrollment in CVL 401. Pay is $8.75/hour and start dates include 09/01/26 for Summer, Fall, and Spring terms.

Qualifications

• Ability to communicate effectively with students and staff.
• Demonstrated teamwork and reliability.
• Willingness to learn and apply IT concepts and customer service skills.

Responsibilities

• Work a helpdesk ticket queue and respond to issues.
• Assist student body with IT resources and guidance.
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students.
• Work independently and in a team environment.
• Other duties as assigned.

Skills

Communication

Teamwork

Professionalism

Career & Self Development

Critical Thinking

Leadership

Technology

CSD

Tools

Word

Excel

PowerPoint

Troubleshooting hardware and software

Job description

IT Help Desk Assistant

Division: Academic Affairs Department: Career Pathways

Experience: Entry Level

Job Code: GL Code:

Supervisor of Student Employee(s): Brittany Mullins/ Angela Lockhart

FWS, IWS, or Grant Funded: FWS, IWS, Grant Funded

Avg. Hours/Week: 1-5, 6-10, 11-15, 16-20

Requested Start Date: 09/01/26 Term of Position: Summer, Fall, Spring

Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.

Responsibilities And Career Competencies

• Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner - C, TW, P
• Assist student body with utilizing provided IT resources - C, CT
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students - T
• Work independently and function in a team environment - L, TW, P
• Other duties as assigned -

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.

Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.

Work Schedule: Monday through Friday between 9am and 4pm.

Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.

Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.

Number of Positions: 3-4 students (120 hours total per student; average 20 hours/week)

Pay Rate: $8.75/hour

Location: Armington Learning Center, Basement #009

Additional Comments: Student must work a minimum of 80 hours in the semester. Student must enroll concurrently into CVL 401: Integrated Internship Experience and successfully complete the course.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or the admission of students.