Student IT Assistant — Web Frontend & Content Support (Hybrid)

Theuniversityunion; Sacramento (CA); Hybrid; USD 30,000 - 41,000; Part time

Job summary

Covered California is seeking a part-time Student Assistant in the Information Technology Department to support the daily maintenance and operation of our consumer-facing websites and applications. This UEI position is off-campus, non-benefited, with flexible hours Monday–Friday 8 AM–5 PM and a typical schedule up to 24 hours per week during the academic year.

Candidates must be enrolled as a college student, meet minimum prerequisites, and have familiarity with HTML and CSS; pre-employment

Qualifications

• Maintain confidentiality at all times.
• Exercise critical thinking.
• Maintain a professional attitude.
• Be punctual and exercise good judgement.
• Previous IT role and/or graphic design with strong customer service.
• Familiarity with HTML and CSS, and basic understanding of how websites work.

Responsibilities

• ServiceNow Ticket Management - Handle incoming support requests, research solutions to technical issues, and resolve tickets in a timely manner.
• Front end Development Support - Help develop and update consumer-facing website.
• Content Management - Add and update text, images, and other content on the website.
• Testing and Quality Assurance - Check that everything on the website works properly and report any problems.
• Design and Asset Preparation - Create and prepare images and graphics for use on the website.
• Technical Support and Documentation - Help organize project information and assist team members when they need support.

Skills

Confidentiality

Critical thinking

Professional attitude

Punctuality

Customer service

HTML basics

CSS basics

IT experience

Graphic design

Tools

ServiceNow

Job description

Covered California is seeking a part-time Student Assistant in the Information Technology Department to support the daily maintenance and operation of our consumer-facing websites and applications. This UEI position is off-campus, non-benefited, with flexible hours Monday–Friday 8 AM–5 PM and a typical schedule up to 24 hours per week during the academic year.

Candidates must be enrolled as a college student, meet minimum prerequisites, and have familiarity with HTML and CSS; pre-employment