Student Assistant - Testing/Help Desk - Hybrid

Theuniversityunion; Sacramento (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

The California Department of Public Health (CDPH) seeks a Student Assistant to support the PegaSystems and PowerApps platforms. You will provide first-level help desk support via Cherwell, Ivanti Neurons, and CaseSupport, answering questions, triaging issues, and guiding license usage by email and phone.

You will assist with testing PegaSystems and PowerApps applications, document findings, and help resolve technical issues under supervision.

Qualifications

• Ability to deal with customers on the phone or by email, supporting a web-based application.
• Ability to communicate effectively both written and orally, in support of an application help desk.
• Understanding of the Software Development Lifecycle.
• Ability to test software application based on written requirements.
• Dependable.

Responsibilities

• Support QA testing phases including unit, integration, regression, and user acceptance.
• Work independently and with team members as tester or help desk specialist.
• Handle a small to moderate caseload of tickets related to Pega platform support via email and phone.

Skills

Customer support

Communication

SDLC understanding

Software testing

Dependable

Education

High school diploma

Job description

• Base Pay $17.50 - $20.50 / Hour
• Job Category Part-time, Off-campus , California Department of Public Health
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

Description

The California Department of Public Health (CDPH) is looking to hire a Student Assistant to support the PegaSystems and PowerApps platforms. Responsibilities include providing first-level technical help desk support to users who contact the help desk through ticketing systems such as Cherwell, Ivanti Neurons, and CaseSupport by answering questions, triaging issues, and providing clear guidance on PegaSystems and PowerApps licensing, application usage, and best practices via email and phone. The Student Assistant will also assist with testing the functions and features of PegaSystems and PowerApps applications, documenting findings, and assisting with troubleshooting and resolving technical issues.

Requirements

Conditions of

Employment

This is a part‑time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California.

Prerequisites

Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Computer Information Systems, Computer Science or Engineering.

Work Schedule

Flexible schedule, Monday through Friday between the hours of 8:00 am and 5:00 pm. Final schedule to be mutually agreed upon by student and supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Minimum Qualifications

• Ability to deal with customers on the phone or by email, supporting a web-based application.
• Ability to communicate effectively both written and orally, in support of an application help desk.
• Understanding of the Software Development Lifecycle.
• Ability to test software application based on written requirements.
• Dependable.

Preferred Qualifications

• Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
• Experience in a help desk or technical support environment is preferred but not required.

Duties and Responsibilities

• The students may also participate in or support various application quality assurance (QA) testing phases including unit, integration, regression, and user acceptance.
• The students will work independently and with other Pega team members as a tester or help desk specialist.
• The students may also work on a small to moderate caseload of customer service tickets related to the technical support to the Pega platform, assisting users by answering questions on Pega applications and supporting users that contact the helpdesk via e‑mail and telephone.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office/hybrid environment.

Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.

Apply by: 10/02/2026

Summary

The California Department of Public Health (CDPH) works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.

To learn more visit: https://www.cdph.ca.gov/

Additional Information

• Job Requisition # 722078849
• Agency/Department Public Health, CA Dept of