Student Assistant - Help Desk Support

Theuniversityunion; Sacramento (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

The Department of Housing and Community Development (HCD) is hiring two student assistants to support first-level IT help desk services for up to 1400 end-users in an enterprise environment. This part-time, temporary, non-benefited student position operates under UEI with conditions on employment.

Flexible hours Monday–Friday, 8 AM–5 PM, with up to 24 hours per week during the academic year and up to 40 hours during breaks; residency in California is required for employment.

Qualifications

• Excellent computer software experience.

Responsibilities

• Assist to move, setup, Imaging of PC’s, monitors, Printers, iPhones and other IT equipment as needed.
• Assist with tagging of IT equipment and IT Asset Verification.
• Assist with Surveying of IT equipment and maintain professional appearance of IT spaces.
• Assist with maintaining current IT inventory counts of IT equipment.
• Receive mentoring by helpdesk and network support staff on HCD IT operations, remote support, policies and procedures.
• Shadow IT staff during service calls.

Job description

• Base Pay $18.27 - $24.62 / Hour
• Job Category Part-time, Off-campus , Housing & Community Development
• Employee Type Student Assistant
• Required Degree NONE
• Manage Others No

The Department of Housing and Community Development (HCD) is seeking to hire two (2) student assistants, to work under the direction of the Help Desk staff. The Student Assistants will support the first level technical support hardware, software and networking needs for up to 1400 end-users in an enterprise environment.

Requirements

Conditions of Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Computer Information Systems.

Work Schedule

Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$18.27- $24.62 per hour.

Minimum Qualifications

• Excellent computer software experience.

Preferred Qualifications

• Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

• Assist to move, setup, Imaging of PC’s, monitors, Printers, iPhones and other IT equipment as needed. Both during annual IT Refresh as well as during the cubicle reconfiguration currently in process.
• Assist with tagging of IT equipment. Students will assist as needed with manual IT Asset Verification.
• Assist with Surveying of IT equipment. Students will be utilized to organize and maintain the professional appearance of the IT spaces.
• Assist with maintaining current IT inventory counts of IT equipment.
• Receive mentoring by helpdesk and network support staff on HCD IT operations, remote support, policies and procedures.
• Shadow IT staff during service calls.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

Department Information

The Department of Housing and Community Development (HCD) helps to provide stable, safe homes affordable to veterans, seniors, young families, farm workers, tribes, people with disabilities, and individuals and families experiencing homelessness.

Our Vision

Every California resident can live, work, and play in healthy communities of opportunity.

What We Do

HCD awards loans and grants to public and private housing developers, nonprofit agencies, cities, counties, state and federal partners. This funding supports the construction, acquisition, rehabilitation, and preservation of affordable rental and ownership homes, provides permanent supportive housing options as well as stable, safe shelter for those experiencing homelessness. HCD also develops housing policy, building codes, and regulates factory-built and manufactured homes as well as mobilehome parks.

Our Commitment to Diversity

HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians.

Department Website: https://www.hcd.ca.gov/

Additional Information

• Job Requisition # 722082501
• Agency/Department Housing & Community Development, Dept of