Student Housing Operations Coordinator

California State Polytechnic University-Pomona; Pomona (CA); On-site; USD 47,000 - 51,000; Full time

Job summary

California State Polytechnic University-Pomona seeks a Housing Operations Professional I to support the University Housing Services in managing administrative processes, financial transmittals, and student housing functions. You will oversee front desk operations and coordinate key activities with both staff and student workers.

The role emphasizes collaboration across departments, handling inquiries, and ensuring smooth transition activities between semesters, with a typical 8:00 a.m.–5:00 p.m.

Qualifications

• Combination - Equivalent to a bachelor’s degree in a related field.
• Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Foundational knowledge of housing operations and policies.
• Ability to analyze and address problems using reasoning and application of standard practices and procedures.
• Demonstrated communication and interpersonal skills to effectively present information in a clear and concise manner.
• Ability to follow guidelines and provide input and feedback as required and applicable.
• Ability to work independently as well as part of a team, with a student service-oriented approach.
• Flexibility to adapt to changing priorities and deadlines.
• Organizational skills to plan, organize, and prioritize work.
• Computer skills to appropriately use technology and relevant software packages as required.

Responsibilities

• Provide support to the administrative team on major projects and processes including annual contracting campaigns and re-contracting of residents.
• Coordinate appointment schedules for Director and Assistant Director for Business Services.
• Complete special projects as needed.
• Respond to inquiries via emails, phone, voice messages and office visits.
• Lead front desk student assistants and train them to disseminate policy information.
• Assist in annual stayover processes for summer and winter terms/breaks.
• Process payments, refunds, and charge reconciliations with applicable offices.
• Track and report on outstanding student accounts and prepare collection materials.

Skills

Housing operations knowledge

Analytical thinking

Communication skills

Team collaboration

Independent work

Organizational skills

Computer skills

Education

Bachelor's degree in a related field

Job description

California State Polytechnic University-Pomona seeks a Housing Operations Professional I to support the University Housing Services in managing administrative processes, financial transmittals, and student housing functions. You will oversee front desk operations and coordinate key activities with both staff and student workers.

The role emphasizes collaboration across departments, handling inquiries, and ensuring smooth transition activities between semesters, with a typical 8:00 a.m.–5:00 p.m.