Housing Operations Analyst

Cal Poly Pomona; Pomona (CA); On-site; USD 52,000 - 54,000; Full time

Job summary

Cal Poly Pomona invites applications for a Housing Operations Analyst to support the University Housing Services. The role focuses on Residence Life and Business Operations, coordinating processes, financial transactions, and reporting while maintaining effective communication across departments.

The position requires a Bachelor’s degree, two years of relevant experience, and proficiency with housing software such as StarRez.

Qualifications

• Bachelor's Degree in a related field.
• Two years of relevant housing operations experience.
• Driver license valid in California.
• Proficiency in housing operations software (StarRez) and enterprise systems.

Responsibilities

• Support administrative functions for Residence Life and the Residence Life team.
• Coordinate general accounting processes and training for the Residence Life Team.
• Oversee annual health and safety inspections.
• Assist with recruitment and timekeeping of graduate intern staff.
• Maintain active calendars and coordinate funding sources.

Skills

Organizational skills

Communication skills

Analytical skills

Education

Bachelor's Degree in related field

Tools

StarRez

Oracle PeopleSoft

Job description

Housing Operations Analyst

Job No: 562774

Work Type: Staff

Location: Pomona

Categories: Unit 9 - CSUEU - Technical Support Services,Administrative, Probationary, Full Time, On-site (work in-person atbusiness location)

Type of Appointment: Full-time, Probationary

Job Classification: Housing OperationsProfessional II

Anticipated Hiring Range: $4,617 - $4,804monthly

Work Schedule: Monday-Friday 8 am-5 pm; occasionalevenings and weekends

THE DEPARTMENT:

University Housing Services (UHS) is responsible for delivering acomprehensive student housing experience, which includes operationsin residential life, business operations, facilities management,conference services, marketing, and information systems. Thisposition will have responsibilities in support of the UHSdepartment, with a focus on duties supporting the Residential Lifeand Business Operations teams. The Residence Life Team (RL T) isresponsible for the development and delivery of services andprograms in a residential experience that ensures the quality oflife, well-being, and personal development of residential students,contributing to retention and academic success. This unit isresponsible for establishing policy and procedure in theresidential facilities, individual contact with residents, advisingand facilitating student government, administering conduct,intervening in crisis, developing educational and programmaticefforts, and coordinating the safety and security of residents. TheBusiness Operations team is responsible for the business processesfor residents and staff. This includes managing the housingapplication, contracting, reporting, student accounts, keys, and ITsystems and access. Additionally, this area overseescustomer-facing services such as the front desks, package roommanagement, department email, phones, and communication. BusinessOperations also includes desktop support, conference services, andmarketing, as well as budget management and oversight of accountsreceivable for the department.

DUTIES AND RESPONSIBILITIES:

Residence Life Support:

• Support administrative functions of the Director of ResidenceLife and the Residence Life team
• Coordinate the general accounting process and provide supportand training to the Residence Life Team, including but not limitedto petty cash funds; purchases of programming supplies;reimbursements; and other financial transactions
• Provide oversight and coordination of the annual health andsafety inspections
• Coordinate Residence Life Team parking passes andassignments
• Provide administrative support for recruitment of professionalstaff
• Provide administrative support for the recruitment andtimekeeping of our graduate intern staff
• Maintain active calendar tracking and communication of upcomingactivities, giving special attention to all designated fundingsources

Business Services Support:

• Support administrative functions of the Director of BusinessOperations and the Business Services team
• Work independently to implement and coordinate the training ofstaff on processes and systems, including but not limited to issuesrelated to financial transactions, reimbursements, and housingsoftware
• Provide reports and data related to finance & budget,staffing, training, occupancy, etc.
• In collaboration with department partners, this position willalso be responsible for information & communicationcoordination strategies to increase effective communication andoutreach
• Coordinate community front desk operations and provideday-to-day work direction, training, and resources to student staffassigned to those areas.
• Coordinate cross-departmental processes between Residence Life,Business Services, and * Facilities, including but not limited to:Emotional Support Animal process, Bike Storage Process,Temporary/Emergency housing process, Cancellation process, Studentpaycheck distribution, Coordination of staff and RA mealplans.

General Responsibilities:

• Participate on/in department, division, and universityprojects, committees and task forces.
• Participate in regional, state, and national organizationsrelated to housing and residence life, student personnel, andstudent development.
• Serves as a member of the timeline committee that coordinatesthe annual move-in and move-out process.
• Serve in a supportive role for the oversight of contracting androom assignment services for University Housing Services.
• Occasional night and weekend work is required in order tofacilitate annual events such as move-in, campus open houses,orientation, etc.

QUALIFICATIONS:

• Bachelor's Degree - in a related field.
• DL NUMBER - Driver License, Valid and in State ValidCalifoirnia driver's license and auto insurance.
• Two years of relevant experience.
• Working knowledge of housing operations, including housingoperations systems, policies, procedures, laws and regulations, andbest practices. Working knowledge of student organizations,collegiate policies, and communications. Strong organizationalskills to plan, organize, and prioritize multiple projects andhousing operations. Strong analytical skills to assess operationalefficiency and support budget management. Ability to provide leadwork direction and training to students and housing support staff.Strong communication and interpersonal skills to work effectivelywith students, parents, staff, and campus partners. Proficiency inusing housing operations software and/or related equipment.

PREFERRED QUALIFICATIONS:

• Experience working in university housing, student affairs,residential operations, or a comparable environment.
• Experience coordinating administrative or housing operationsprocesses.
• Experience supporting financial transactions, accounts, orbudget-related processes.
• Experience providing training or leading work direction tostudent employees or support staff.
• Experience using housing management systems such as StarRez andenterprise systems such as Oracle PeopleSoft.
• Experience analyzing operational data and developing orimproving administrative procedures and processes.
• Strong written, verbal, organizational, and customer serviceskills.

Out of State Work

The California State University (CSU) system is a network oftwenty-three public universities providing access to a qualityeducation through the support of California taxpayers. Part ofCSU's mission is to prepare educated, responsible individuals tocontribute to California's schools, economy, culture, and future.As an agency of the State of California, the CSU's businessoperations almost exclusively reside within California. The CSUOut-of-State Employment Policy prohibits hiring employees toperform CSU-related work outside California. For more information,go to the CaliforniaState University Out-of-State Employment Policy

Background Check

Cal Poly Pomona will make a conditional offer of employment tofinal job candidates, pending the satisfactory completion of abackground check (including a criminal records check). Theconditional offer of employment may be rescinded if the backgroundcheck reveals disqualifying information, and/or it is discoveredthat the candidate knowingly withheld or falsified information. Indetermining the suitability of the candidate for the position, CalPoly Pomona will give an individualized assessment to anyinformation that the applicant submits for consideration regardingthe criminal conviction history such as the nature, gravity andrecency of the conviction, the candidate's conduct, performance orrehabilitation efforts since the conviction and the nature of thejob applied for. For more information, go to the CaliforniaState University Background Check Policy

Education Code 89521 Requirements

Applicants will be required to disclose whether they have receiveda final administrative decision or final judicial decisiondetermining that they have committed sexual harassment within thelast 7 years only after a determination is made that they meet theminimum qualifications for the position, and before an offer ofemployment is extended. Applicants who reach the final stages ofthe application process must also sign a release form thatauthorizes the release of information by the applicant's currentand/or former employers to the CSU concerning any substantiatedallegations of misconduct.

CSU Classification Salary Range

This position is part of the CSUEU bargaining unit 9. The CSUClassification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule islocated on the CSU Salary Schedule website. The classification salary rangefor this position according to the respective skill level is:minimum $4,617 and maximum $6,727 per month. Please refer to theanticipated hiring range for the appropriate salary rate for thisparticular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to workin the United States. In compliance with federal law, all personshired will be required to verify identity and eligibility to workin the United States and to complete the required employmenteligibility verification form upon hire. For more information, gothe I-9Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using apersonal or state vehicle must comply with the AuthorizedUniversity Driver Policy. Driving records are monitored andevaluated by the Risk Management Department. The Risk ManagementDepartment evaluates a good driving report based on the followingcriteria. The driver must: 1. Have a valid California or otherState Driver's license. 2. Have no more than 3 motor vehicleviolations or been the cause of 3 accidents in a 12-month period(or any combination of 3 thereof) 3. Not have more than 3 DMVPoints, if their license is Class C or, 4. Not have more than 5 DMVPoints, if their license is Class A, B, or C with endorsements. Formore information, go to the Authorized University Driver Policy.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a "mandatedreporter" under the California Child Abuse and Neglect ReportingAct and is required to comply with the requirements set forth inCSU Executive Order 1083 as a condition of employment. Read more atthe CaliforniaChild Abuse and Neglect Reporting Act policy

Security & Fire Safety

In compliance with state and federal crime awareness and campussecurity legislation, including the Jeanne Clery Campus Safety Act,California Education Code section 67380, and the Higher EducationOpportunity Act (HEOA), Cal Poly Pomona's Annual Security Reportand Annual Fire Safety Report are available for viewing at Cal PolyPomona's Annual Security Report and Cal Poly Pomona's Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or inany other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their ownpay or the pay of another employee or applicant. For moreinformation, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employeeswith disabilities. Applicants with questions about access orrequiring a reasonable accommodation for any part of theapplication or hiring process should contact the ADA Coordinator byemail at [e-mail]. Formore information, go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, CalPoly Pomona provides equal opportunity in employment withoutunlawful discrimination or preferential treatment based on race,sex, color, ethnicity, or national origin. Our commitment to equalopportunity means ensuring that every employee has access to theresources and support they need to thrive and succeed in auniversity environment and in their communities. Cal Poly Pomonacomplies with Title VI of the Civil Rights Act of 1964, Title IX ofthe Education Amendments of 1972, the Americans with DisabilitiesAct (ADA), Section 504 of the Rehabilitation Act, the CaliforniaEquity in Higher Education Act, California's Proposition 209 (Art.I, Section 31 of the California Constitution), other applicablestate and federal anti-discrimination laws, and CSU'sNondiscrimination Policy. We prohibit discriminatory preferentialtreatment, segregation based on race or any other protected status,and all forms of discrimination, harassment, and retaliation in alluniversity programs, policies, and practices.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.

Advertised: October 08, 2026 (9:00 AM) Pacific DaylightTime

Applications close: October 22, 2026 (11:55 PM)