Housing Admin & Operations Coordinator

California State University, Chico; Pomona (CA); On-site; USD 47,000 - 68,000; Full time

Job summary

Cal Poly Pomona is seeking an Administrative Support Coordinator to assist the University Housing Services team with daily operations, including financial transmittals, room assignments, and student staff supervision. The role supports the Director and Assistant Director, coordinating schedules and handling inquiries from residents and staff.

The position involves managing key and access systems, processing cancellations and refunds, and collaborating on annual stayover and transition activities

Qualifications

• Combination - Equivalent to a bachelor’s degree in a related field.
• Foundational knowledge of housing operations and policies.
• Ability to analyze and address problems using reasoning and standard procedures.
• Demonstrated communication and interpersonal skills to present information clearly and concisely.
• Ability to follow guidelines and provide input and feedback as required.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and deadlines.
• Strong organizational and computer skills.

Responsibilities

• Provide support to the administrative team on major projects and processes (annual contracting, re-contracting, financial transmittals, room assignments, cancellations, refunds).
• Coordinate appointment schedules for the Director and Assistant Director for Business Services.
• Lead front desk student assistants and train them to disseminate policy information.
• Assist in annual stayover processes for summer and winter terms/breaks.
• Respond to inquiries via email, phone, and in person; manage student staff communications.

Skills

Housing operations knowledge

Analytical thinking

Communication skills

Guidelines adherence

Independent work

Flexibility

Organizational skills

Computer skills

Education

Bachelor’s degree in a related field

Experience substituting education year-for-year

Tools

StarRez

PeopleSoft

Onity

CBORD

Job description

Cal Poly Pomona is seeking an Administrative Support Coordinator to assist the University Housing Services team with daily operations, including financial transmittals, room assignments, and student staff supervision. The role supports the Director and Assistant Director, coordinating schedules and handling inquiries from residents and staff.

The position involves managing key and access systems, processing cancellations and refunds, and collaborating on annual stayover and transition activities