Student Housing Admin & Operations Lead

The California State University; Pomona (CA); On-site; USD 47,000 - 68,000; Full time

Job summary

The University Housing Services at The California State University in Pomona is seeking an Administrative Support Coordinator to assist the administrative team with major projects, room assignments, and financial reconciliations. This is an on-site role requiring interaction with students and campus staff.

The coordinator leads front desk student assistants, manages inquiries, and supports annual and semester transitions, including summer and winter terms.

Qualifications

• Combination - Equivalent to a bachelor’s degree in a related field.
• Foundational knowledge of housing operations and policies.
• Ability to analyze and address problems using reasoning and application of standard practices and procedures.
• Demonstrated communication and interpersonal skills to effectively present information in a clear and concise manner.
• Ability to work independently as well as part of a team, with a student service-oriented approach.

Responsibilities

• Support the administrative team on major projects/processes, including contracting campaigns, re-contracting residents, financial transmittals, room assignments, cancellations and refunds, and semester transitions.
• Coordinate appointment schedules for Director and Assistant Director for Business Services.
• Lead and train front desk student assistants and disseminate information regarding policies and regulations.
• Respond to inquiries via email, phone, and office visits.
• Assist in annual stayover processes for summer and winter terms/breaks.

Skills

Communication skills

Analytical thinking

Teamwork

Organizational skills

Computer literacy

Education

Bachelor’s degree or equivalent

Tools

StarRez

PeopleSoft

Onity

CBORD

Job description

The University Housing Services at The California State University in Pomona is seeking an Administrative Support Coordinator to assist the administrative team with major projects, room assignments, and financial reconciliations. This is an on-site role requiring interaction with students and campus staff.

The coordinator leads front desk student assistants, manages inquiries, and supports annual and semester transitions, including summer and winter terms.