Student Housing Operations Coordinator

California State Polytechnic University-Pomona; Pomona (CA); On-site; USD 47,000 - 51,000; Full time

Job summary

California State Polytechnic University-Pomona is seeking an Administrative Support Coordinator in Pomona for University Housing Services. The role supports the administrative team, maintains key card and access systems, and coordinates with leadership on contracts, schedules and inquiries.

The position is full-time, on-site, with a standard Monday–Friday schedule and occasional events. Ideal candidates have a bachelor’s degree or equivalent and strong organizational and communication skills.

Qualifications

• Combination - Equivalent to a bachelor’s degree in a related field.
• Substitution of education with related experience is allowed year-for-year.
• Foundational knowledge of housing operations and policies.
• Strong problem solving and communication abilities.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and deadlines.
• Proficient computer skills with relevant software.

Responsibilities

• Support administrative team on major projects and processes.
• Coordinate appointment schedules for directors and managers.
• Respond to inquiries from residents and staff (email, phone, in person).
• Lead front desk student staff and train assistants.
• Assist in annual stayover processes for summers and breaks.
• Process accounts receivable, payment plans, and refunds as needed.
• Maintain and audit key cards, doors, and access systems.

Skills

Analytical thinking

Communication skills

Team collaboration

Organization

Adaptability

Independent work

Education

Bachelor’s degree or equivalent

Tools

StarRez

PeopleSoft

Onity

CBORD

Job description

California State Polytechnic University-Pomona is seeking an Administrative Support Coordinator in Pomona for University Housing Services. The role supports the administrative team, maintains key card and access systems, and coordinates with leadership on contracts, schedules and inquiries.

The position is full-time, on-site, with a standard Monday–Friday schedule and occasional events. Ideal candidates have a bachelor’s degree or equivalent and strong organizational and communication skills.