Student Help Desk Concierge — Remote Opportunities

Harper College; Hoffman Estates (IL); On-site; USD 16,531 - 22,041; Part time

Job summary

Harper College is seeking a One Stop Center Student Assistant, the first point of contact for students and visitors at the One Stop Center and Information Centers, delivering excellent customer service.

The role supports inquiries about college procedures, account information and navigating My Harper. Hours are Mon–Thu 8:00 am–7:00 pm and Fri 8:00 am–4:30 pm, with some duties potentially performed remotely.

Qualifications

• Current Harper College student enrolled in at least 6 credits per semester.
• Friendly, reliable team player with professional conduct and confidentiality.
• General office or customer service experience preferred in a fast-paced environment.

Responsibilities

• Assist students in-person, by phone, email and chat with questions about procedures and account information.
• Assist with calling campaigns related to outbound efforts and input details of outbound calls.
• Represent the One Stop at events and activities to support enrollment-related functions.
• Serve as a storyteller to promote Harper and foster positive student experiences.
• Provide support to One Stop Center staff and assist with special projects and events as needed.
• Elements of these duties may be performed remotely.

Skills

Customer service experience

Teamwork

Communication skills

Professional demeanor

Confidentiality

Flexible hours

Education

Harper College student (6+ credits/semester)

Job description

Harper College is seeking a One Stop Center Student Assistant, the first point of contact for students and visitors at the One Stop Center and Information Centers, delivering excellent customer service.

The role supports inquiries about college procedures, account information and navigating My Harper. Hours are Mon–Thu 8:00 am–7:00 pm and Fri 8:00 am–4:30 pm, with some duties potentially performed remotely.