Student Financial Aid Navigator

Spfld Public Schools; Springfield (MA); On-site; USD 44,000 - 58,000; Full time

Job summary

The Springfield Public Schools seeks a Financial Aid Advisor to provide district-wide financial aid services under the Office for Student Services. You will guide students and parents through FAFSA, CSS Profile, verification, and aid award processes, helping interpret awards and appeals with sensitivity to diverse populations.

The role requires strong communication, data management, and collaboration across schools, with occasional summer support to improve fall matriculation and related duties

Qualifications

• Associates degree required; Bachelor's degree preferred.
• Experience in financial aid; proficient in Microsoft Office and computer skills.
• Experience working with youth/populations; knowledge of Springfield community is desirable.
• Strong verbal and written communication; ability to work with diverse groups.
• Ability to work with collaborative teams; maintain confidentiality and problem-solving skills.
• Flexibility to work evenings and some weekends; valid driver’s license and reliable transportation.

Responsibilities

• Ensure all students complete FAFSA, CSS/FAFSA Profile, verification, and related financial aid applications; counsel on award letters and appeals.
• Research and assist students in applying for scholarships.
• Verify student/parent data per federal criteria.
• Provide financial aid counseling and referrals to partner organizations as needed.
• Support students facing financial crises to minimize impact on school performance and college attainment.
• Maintain databases and generate reports; participate in training and professional organizations.

Skills

Excellent verbal communication

Interpersonal skills

Group facilitation

Collaborative teamwork

Education

Associates degree

Bachelor's degree

Tools

Microsoft Office

Job description

The Springfield Public Schools seeks a Financial Aid Advisor to provide district-wide financial aid services under the Office for Student Services. You will guide students and parents through FAFSA, CSS Profile, verification, and aid award processes, helping interpret awards and appeals with sensitivity to diverse populations.

The role requires strong communication, data management, and collaboration across schools, with occasional summer support to improve fall matriculation and related duties