Student Financial Aid Navigator

Conditions. Workplace Diversity, LLC.; Reading (Berks County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Tuition remission

Flexible or hybrid work options

Paid holidays

Job summary

Alvernia University seeks a Financial Aid Counselor to provide comprehensive counseling on federal, state, and institutional aid programs. You will work with students and families, ensuring accurate verification, need analysis, and financing options while maintaining confidentiality.

The role supports the Office of Student Financial Services, handling data imports/exports, reconciliations, and system oversight. Occasional evenings, weekends, and travel may be required.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Experience in financial aid, student financial services, or related field preferred.
• Strong proficiency with PowerFAIDS, EDConnect, COD, NSLDS is a plus.

Responsibilities

• Counsel students and families on financial aid eligibility, verification, need analysis, and financing options.
• Maintain confidentiality of student records and comply with FERPA requirements.
• Assist with importing/exporting financial aid files (ISIRs, corrections, COD disbursement) and with reports.
• Support monthly/annual federal and state aid reconciliation processes.
• Coordinate with multi-campus offices (Admissions, Residence Life, HR, etc.) to ensure coordinated support.
• Monitor aid-related communications and respond within 24–48 hours.
• Assist with system oversight and scheduled events in PowerFAIDS.

Skills

Analytical thinking

Documentation

Problem-solving

Interpersonal communication

Conflict resolution

Multitasking

Education

Bachelor’s degree

Master’s degree preferred

Tools

Power FAIDS

ED Connect

COD

NSLDS

Job description

Alvernia University seeks a Financial Aid Counselor to provide comprehensive counseling on federal, state, and institutional aid programs. You will work with students and families, ensuring accurate verification, need analysis, and financing options while maintaining confidentiality.

The role supports the Office of Student Financial Services, handling data imports/exports, reconciliations, and system oversight. Occasional evenings, weekends, and travel may be required.