Student Financial Aid Navigator

University at Albany; City of Albany (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

The University at Albany is seeking a Financial Aid Advisor to help students and families navigate federal, state, and institutional financial aid programs. You will assess need, determine eligibility, verify documentation, and package aid for the academic year while ensuring FERPA compliance.

Responsibilities include advising, customer service, and collaboration with Admissions, Registrar, and Student Accounts to promote enrollment and persistence.

Qualifications

• Bachelor's degree from accredited institution.
• 1–3 years of relevant experience in higher education or financial institution.
• Experience with federal, state, and institutional financial aid regulations.

Responsibilities

• Process need analysis & determine eligibility.
• Verify and document financial aid information per regulations.
• Package aid for academic year or semester and explain awards.
• Ensure compliance with Title IV and audit readiness.
• Support student services and enrollment-related financial aid needs.
• Maintain confidentiality of student records (FERPA).
• Collaborate with Admissions, Registrar, Advising and Student Accounts.

Skills

Communication skills

Analytical and problem-solving

Detail-oriented data management

Organizational and time-management

Technological proficiency

Conflict resolution

Presentation and facilitation

Education

Bachelor's degree

Tools

PeopleSoft

Banner

Colleague

PowerFAIDS

Job description

The University at Albany is seeking a Financial Aid Advisor to help students and families navigate federal, state, and institutional financial aid programs. You will assess need, determine eligibility, verify documentation, and package aid for the academic year while ensuring FERPA compliance.

Responsibilities include advising, customer service, and collaboration with Admissions, Registrar, and Student Accounts to promote enrollment and persistence.