Student Financial Aid Counselor: FAFSA & Aid Outreach

Talentify; La Crosse (WI); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Paid vacation

Excellent health insurance

Paid holidays

Retirement benefits

Job summary

UW-La Crosse is seeking a Financial Aid Counselor to counsel students and families on financial aid options, review FAFSA applications, and post aid offers. The role requires applying professional judgment to adjust eligibility under special circumstances and engaging with prospective and current students to ensure clear communication and accessibility.

Responsibilities include processing aid for various programs, assisting with cost of attendance figures, coordinating campus presentations, and

Qualifications

• Bachelor’s degree required or completed.
• Experience providing customer service in a higher education context is preferred.
• Ability to handle confidential information with discretion.
• Strong problem-solving and independent judgment skills.
• Effective time management and organizational abilities.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Counsel students and parents regarding financial aid matters.
• Review FAFSA applications and post aid offers.
• Apply professional judgment to revise student eligibility.
• Conduct outreach to prospective and current students.
• Assist with office communications and appointments.
• Maintain confidentiality and comply with policies.

Skills

Customer service

Conflict resolution

Independent work

Teamwork

Confidential information handling

Decision making

Time management

Attention to detail

Education

Bachelor’s degree completed

Tools

PeopleSoft

Job description

UW-La Crosse is seeking a Financial Aid Counselor to counsel students and families on financial aid options, review FAFSA applications, and post aid offers. The role requires applying professional judgment to adjust eligibility under special circumstances and engaging with prospective and current students to ensure clear communication and accessibility.

Responsibilities include processing aid for various programs, assisting with cost of attendance figures, coordinating campus presentations, and