Student Financial Aid Advocate

ohiodominican; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Ohio Dominican University is seeking a Financial Aid Counselor to provide exceptional customer service and expert guidance on the financial aid process. The role reports to the Director of Financial Aid and involves counseling students and families, processing verifications, and managing federal work-study, outside scholarships, and aid-related communications.

The position requires a Bachelor's degree or equivalent, strong organizational and communication skills, and the ability to work evenings

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience is required.
• Excellent organization, oral and written communication, and people skills are required.
• Proficiency in Microsoft Office suite and comfort speaking in front of groups.

Responsibilities

• Package financial aid for all first year undergraduates and adjust as needed.
• Counsel and problem-solve with students and families in person, by phone, or email regarding financial aid and debt management.
• Process verification throughout the academic year and manage FAFSA corrections and V4/V5 identity verification reporting.

Skills

Customer service

Communication

Organization

People skills

Education

Bachelor's degree or equivalent

Tools

Datatel/Colleague

Job description

Ohio Dominican University is seeking a Financial Aid Counselor to provide exceptional customer service and expert guidance on the financial aid process. The role reports to the Director of Financial Aid and involves counseling students and families, processing verifications, and managing federal work-study, outside scholarships, and aid-related communications.

The position requires a Bachelor's degree or equivalent, strong organizational and communication skills, and the ability to work evenings