Financial Aid Counselor, ODUGlobal

Old Dominion University; Norfolk (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Old Dominion University is seeking a Financial Aid Counselor for ODUGlobal to guide students through financial aid processes and ensure compliance with applicable policies. You will interpret and package aid, respond to modification requests, and work within a busy processing environment.

The role requires proficiency with Microsoft Office and student information systems such as Banner or PeopleSoft, plus the ability to collaborate across departments.

Qualifications

• Extensive experience in student services, compliance, or file review.
• Experience in a college financial aid office preferred.
• Knowledge of federal, state, and institutional financial aid programs.

Responsibilities

• Provide financial aid guidance and counseling to prospective and current students.
• Interpret and package financial aid in accordance with policies.
• Respond to and review student requests for modification of financial aid packages using professional judgment.
• Collaborate within a complex processing and public contact environment.

Skills

Financial aid guidance

Policy interpretation

MS Office

Banner/PeopleSoft

Public contact

Compliance knowledge

File review experience

Tools

Microsoft Office

Banner

PeopleSoft

Job description

Old Dominion University is hiring a Financial Aid Counselor, ODUGlobal. This role involves providing expert guidance and counseling on financial aid processes and eligibility to students, interpreting and packaging financial aid according to regulations, and reviewing student requests for modifications while ensuring compliance with policies.

Highlights

• Provide financial aid guidance and counseling to prospective and current students.
• Interpret and package financial aid in accordance with federal, state, and institutional policies.
• Respond to and review student requests for modification of financial aid packages using professional judgment.
• Collaborate within a complex processing and public contact environment.
• Proficient in Microsoft Office and experienced with student information systems such as Banner or PeopleSoft.
• Considerable professional experience related to student services, compliance, or file review.
• Experience working in a college financial aid office and knowledge of financial aid programs preferred.
• Annual salary range between $40,000 and $50,000.
• Some mandatory weekend and evening work required; position is designated sensitive, requiring fingerprint-based criminal history check.
• Position belongs to the Financial Aid department and classified as Education Support Spec II (Pay Band 03).