Student Financial Aid Advisor I

West Texas A&M University; Canyon (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

West Texas A&M University is seeking a Financial Aid Associate I to counsel students and families on financial aid and scholarships. You will assist with workshops, presentations, and processing of aid packages at the Canyon, TX campus.

The role requires handling inquiries, aiding in loan counseling, and ensuring accuracy in student files and appeals while maintaining confidentiality and delivering high-quality service.

Qualifications

• High School diploma or equivalent.
• Six years of related experience.
• Computer experience, word processing proficiency.
• Ability to multi-task and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Front desk, telephone, and e-mail contact with students.
• Advises and counsels students, parents, and/or prospective students in solving financial problems through scholarships, loans, grants, employment and counseling.
• Responds and researches answers to questions and counseling.
• Assists in providing loan and indebtedness counseling.
• Reviews student files and makes adjustments.
• Reviews appeals and makes decisions regarding validity of these appeals.
• Packages students' financial aid awards for fall, spring, and summer.
• Communications, imaging and processing of forms; track documents.
• Assists with on/off campus presentations, seminars, and workshops.

Skills

Communication skills

Confidentiality

Multi-tasking

Customer service

Teamwork

Education

High School Diploma

Bachelor's degree (preferred)

Tools

MS Word

MS Excel

Document Imaging

Windows

Job description

West Texas A&M University is seeking a Financial Aid Associate I to counsel students and families on financial aid and scholarships. You will assist with workshops, presentations, and processing of aid packages at the Canyon, TX campus.

The role requires handling inquiries, aiding in loan counseling, and ensuring accuracy in student files and appeals while maintaining confidentiality and delivering high-quality service.